Service BDC Representative

Gordie Boucher Ford of Kenosha, Inc; Kenosha (WI); On-site; USD 36,000 - 42,000; Full time

Job summary

Gordie Boucher Ford of Kenosha is seeking an entry-level Service BDC Representative to support the busy service department. You will receive and schedule service appointments, maintain the calendar, and coordinate with Service Advisors and the Parts/Rental teams.

This role rewards strong customer service and clear communication, with a basic working knowledge of Windows Office and vendor portals. Training is provided, no prior dealership experience required, and the on-site team offers growth

Qualifications

• Strong customer service is essential and the role is entry-level.
• Ability to communicate clearly with customers and internal teams.
• Basic working knowledge of Windows Office and vendor portals is expected.

Responsibilities

• Receive and schedule service appointments.
• Maintain service scheduling calendar and coordinate with Service Advisors and Parts/Rental Department.
• Answer customer inquiries via chat, email, and phone.
• Follow up on declined services and schedule recalls or additional services.
• Proactively contact existing customers to set up required service appointments.

Skills

Customer service

Communication

Windows Office

Vendor portals

Scheduling appointments

Tools

CRM software

Job description

Full job description

Gordie Boucher Ford of Kenosha is looking to hire a Service BDC Representative

POSITION

Gordie Boucher Ford of Kenosha is actively looking to hire a Service BDC Representative for their busy, fast-growing service department. Job responsibilities include:

• Receive and schedule incoming calls for service appointments.
• Maintain the service appointment scheduling calendar while coordinating with Service Advisors and the Parts / Rental Department.
• Answer customer inquiries via chat, email, and phone.
• Follow up on customer declined services; schedule follow-up appointments for services not performed.
• Proactively contact existing customers to set up required service and/ or recall appointments.
• Follow up with customers on all ordered or back-ordered parts while scheduling for receiving.

REQUIREMENTS

All candidates must manifest the highest level of customer service. Must have strong communication skills and be comfortable working in a fast-paced environment. Must have a basic working knowledge of Windows Office, along with the ability to learn vender programs/portals quickly and efficiently. All candidates must be 18, with a valid driver’s license and an excellent driving record. Must be responsible, dedicated to arriving on time, hard-working, and have the ability to multi-task. Drug testing required. This is an entry-level position. No prior car / dealership experience is required. Willing to train the right candidate.

WISCONSIN’S LARGEST

Boucher has consistently moved up in rank on Automotive News’ annual list of Top 100 Largest Dealership Groups year after year. The Boucher Group is now ranked among the Top 75 Dealership Groups in the nation!

WORKPLACE

The Boucher Group has been a mainstay in The Milwaukee Journal Sentinel's Top 100 Work Places for the past 9 years. We have earned an A+ rating from the Better Business Bureau.

BENEFITS

We offer a strong benefits package including paid vacation, health insurance, dental insurance, vision insurance, 401k with employer match, etc.

FAMILY OWNED & OPERATED

Since our start in 1977, The Boucher Group has been and always will be a family-owned & operated business.

COMMUNITY

Our organization prides itself on what we give back to the community. We are actively involved with several charities/not-for-profit organizations including but not limited to; Muscular Dystrophy Association, La Causa, Johnetta Borum, JDRF, Vince Lombardi Charitable Funds, Bobbi-Nick Voss Charitable Funds, I Back Jack, Disabled Veterans, Fisher House, and several more.