Service Business Development Coordinator

Hireology; West Bend (WI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid vacation

Health insurance

Dental insurance

Vision insurance

401k with employer match

Job summary

Gordie Boucher Ford of West Bend is seeking a Service BDC Representative to join the busy service department. Responsibilities include handling incoming calls, scheduling service appointments, coordinating with advisors and parts, and responding to customer inquiries via chat, email, and phone.

This entry-level role emphasizes exceptional customer service, strong communication, and the ability to learn vendor portals and Windows Office quickly.

Qualifications

• Entry-level position; no car/dealership experience required.
• Must have the highest level of customer service and strong communication skills.
• Able to learn vendor programs/portals quickly and efficiently.

Responsibilities

• Receive and schedule incoming calls for service appointments.
• Maintain the service appointment scheduling calendar and coordinate with Service Advisors and Parts/Rental.
• Answer customer inquiries via chat, email, and phone.
• Follow up on declined services and schedule follow-up appointments.
• Proactively contact existing customers to set up service/recall appointments.
• Follow up on orders or back-ordered parts and schedule receiving.

Skills

Customer service

Communication skills

Multitasking

Fast-paced environment

Tools

Windows Office

Vendor portals

Job description

Gordie Boucher Ford of West Bend is looking to hire a Service BDC Representative

POSITION

Gordie Boucher Ford of West Bend is actively looking to hire a Service BDC Representative for their busy, fast-growing service department. Job responsibilities include:

• Receive and schedule incoming calls for service appointments.
• Maintain the service appointment scheduling calendar while coordinating with Service Advisors and the Parts / Rental Department.
• Answer customer inquiries via chat, email, and phone.
• Follow up on customer declined services; schedule follow-up appointments for services not performed.
• Proactively contact existing customers to set up required service and/ or recall appointments.
• Follow up with customers on all ordered or back-ordered parts while scheduling for receiving.

REQUIREMENTS

All candidates must manifest the highest level of customer service. Must have strong communication skills and be comfortable working in a fast-paced environment. Must have a basic working knowledge of Windows Office, along with the ability to learn vendor programs/portals quickly and efficiently. All candidates must be 18, with a valid driver’s license and an excellent driving record. Must be responsible, dedicated to arriving on time, hard-working, and have the ability to multi-task. Drug testing required. This is an entry-level position. No prior car / dealership experience is required. Willing to train the right candidate.

WISCONSIN’S LARGEST

Boucher has consistently moved up in rank on Automotive News’ annual list of Top 100 Largest Dealership Groups year after year. The Boucher Group is now ranked among the Top 75 Dealership Groups in the nation!

WORKPLACE

The Boucher Group has been a mainstay in The Milwaukee Journal Sentinel's Top 100 Work Places for the past 9 years. We have earned an A+ rating from the Better Business Bureau.

BENEFITS

We offer a strong benefits package including paid vacation, health insurance, dental insurance, vision insurance, 401k with employer match, etc.

FAMILY OWNED & OPERATED

Since our start in 1977, The Boucher Group has been and always will be a family-owned & operated business.

COMMUNITY

Our organization prides itself on what we give back to the community. We are actively involved with several charities/not-for-profit organizations including but not limited to; Muscular Dystrophy Association, La Causa, Johnetta Borum, JDRF, Vince Lombardi Charitable Funds, Bobbi-Nick Voss Charitable Funds, I Back Jack, Disabled Veterans, Fisher House, and several more.