Service BDC Administrator: Lead Customer Experience

Lithia & Driveway; Wesley Chapel (FL); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Hyundai of Wesley Chapel in Florida is seeking a Service BDC Administrator to lead the customer experience, train CR processes, and support the service department in keeping the dealership running smoothly.

You will boost appointments through CRM tools and phone skills, stay sharp on product knowledge, resolve concerns with urgency, and generate traffic through proactive outreach to all lead sources.

Qualifications

• CRM and follow-up process knowledge.
• Strong communication and customer-first mindset.
• Comfort with computers, typing, and basic math.

Responsibilities

• Lead the customer experience by training and reinforcing CR processes.
• Drive improvement through regular meetings and action plans with leadership.
• Build powerful follow-up systems that keep customers returning.
• Stay sharp on product knowledge to support accurate communication.
• Boost appointments using CRM tools and strong phone skills.
• Resolve customer concerns with professionalism and urgency.
• Generate traffic through proactive outreach to all lead sources.

Skills

CRM proficiency

Customer focus

Communication skills

Phone skills

Tools

CRM software

Job description

Hyundai of Wesley Chapel in Florida is seeking a Service BDC Administrator to lead the customer experience, train CR processes, and support the service department in keeping the dealership running smoothly.

You will boost appointments through CRM tools and phone skills, stay sharp on product knowledge, resolve concerns with urgency, and generate traffic through proactive outreach to all lead sources.