Service BDC Administrator

Lithia & Driveway; Wesley Chapel (FL); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Hyundai of Wesley Chapel in Florida is seeking a Service BDC Administrator to lead the customer experience, train CR processes, and support the service department in keeping the dealership running smoothly.

You will boost appointments through CRM tools and phone skills, stay sharp on product knowledge, resolve concerns with urgency, and generate traffic through proactive outreach to all lead sources.

Qualifications

• CRM and follow-up process knowledge.
• Strong communication and customer-first mindset.
• Comfort with computers, typing, and basic math.

Responsibilities

• Lead the customer experience by training and reinforcing CR processes.
• Drive improvement through regular meetings and action plans with leadership.
• Build powerful follow-up systems that keep customers returning.
• Stay sharp on product knowledge to support accurate communication.
• Boost appointments using CRM tools and strong phone skills.
• Resolve customer concerns with professionalism and urgency.
• Generate traffic through proactive outreach to all lead sources.

Skills

CRM proficiency

Customer focus

Communication skills

Phone skills

Tools

CRM software

Job description

Dealership:

L0394 Hyundai of Wesley Chapel

Hyundai of Wesley Chapel

Join Our Team as a Service BDC Administrator at Hyundai of Wesley Chapel

Ready to take the lead in delivering an exceptional customer experience? We’re looking for a motivated Service BDC Administrator who knows how to connect with customers, support the service department, and keep our dealership running smoothly.

What You’ll Do

• Lead the customer experience by training and reinforcing CR processes
• Drive improvement through regular meetings and action plans with leadership
• Build powerful follow‑up systems that keep customers returning
• Stay sharp on product knowledge to support accurate communication
• Boost appointments using CRM tools and strong phone skills
• Resolve customer concerns with professionalism and urgency
• Generate traffic through proactive outreach to all lead sources

What You’ll Bring

• Fast, accurate, detail‑focused
• Strong communicator with a customer‑first mindset
• Confident with computers, typing, and basic math
• Thrives in a fast‑paced, goal‑driven environment

We offer a comprehensive benefits package designed to support you and your family, including:

• _ Competitive pay _
• _ Medical, Dental and Vision Plans _
• _ Paid Holidays & PTO _
• _ Short and Long-Term Disability _
• _ Paid Life Insurance _
• 401(k) Retirement Plan
• _ Employee Stock Purchase Plan _
• _ Lithia Learning Center _
• _ Vehicle Purchase Discounts _
• _ Wellness Programs _

_ For a more detailed view, visit: _ www.totalrewards.lithiadriveway.com _ . _

High School graduate or equivalent, 18 years or older required. We are a drug‑free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.