BDC Administrator: Customer Experience & Growth (On Site)

Lithia & Driveway; Jacksonville (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Atlantic Coast Honda in Jacksonville, FL is hiring a BDC Administrator to manage customer relations across parts, service, and sales. You will train processes, build customer databases, and boost appointments and retention using phone and online channels.

You will report to the GSM and collaborate with LSMS Coordinator to resolve issues and improve customer experience in a fast-paced dealership environment.

Qualifications

• 1+ years experience with sales or telemarketing.
• Strong phone and written communication skills.
• Ability to work in a high-volume environment.
• Reporting to GSM/LSMS Coordinator.

Responsibilities

• Lead customer relations process management at assigned store(s).
• Develop improvement plans for assigned store(s) with GSM/LSMS Coordinator.
• Gather accurate customer information to create a follow-up database.
• Build knowledge of product info, pricing, events and promotions.
• Utilize internet department to increase appointments, sales and retention.
• Follow up with customers by phone to address issues and set solid appointments.
• Perform other tasks as assigned.

Skills

Sales experience

Telemarketing

Customer service

Phone skills

Communication

Education

High school diploma or equivalent

Tools

CRM software

Job description

Atlantic Coast Honda in Jacksonville, FL is hiring a BDC Administrator to manage customer relations across parts, service, and sales. You will train processes, build customer databases, and boost appointments and retention using phone and online channels.

You will report to the GSM and collaborate with LSMS Coordinator to resolve issues and improve customer experience in a fast-paced dealership environment.