Service BDC Representative

Myers Auto Group; Lakeland (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid time off

Job summary

Subaru Buick Cadillac Lakeland is seeking a Service BDC Representative to manage customer communications, schedule service appointments, and support customer retention. You will be the link between customers and the service team, ensuring a positive and efficient service experience.

The role requires strong communication, organization, and CRM skills, with a customer-first attitude. Automotive experience is preferred, and bilingual candidates are a plus.

Qualifications

• Prior experience in customer service, sales, or call center environment (automotive experience preferred).
• Strong verbal and written communication skills.
• Highly organized with the ability to multitask in a fast-paced environment.
• Proficient with CRM systems and Microsoft Office.
• Positive, energetic, and customer-first attitude.
• Bilingual skills are a plus.

Responsibilities

• Proactively contact existing and prospective customers via phone, email, text, and CRM systems to schedule service appointments
• Respond promptly and professionally to inbound service inquiries
• Follow up on declined service recommendations and missed appointments
• Maintain accurate and detailed records of all customer interactions in the CRM
• Collaborate with Service Advisors and management to optimize scheduling and customer experience
• Support service marketing initiatives, appointment reminders, and customer satisfaction follow-ups
• Meet or exceed daily and monthly contact and appointment performance goals

Skills

Customer service

CRM proficiency

Communication

Organization

Multi-tasking

Bilingual

Tools

CRM systems

MS Office

Job description

Job Details

Job Location: SBC Lakeland - Lakeland, FL 33813

Position Type: Full Time

Job Category: Admin - Clerical

About Us

Subaru Buick Cadillac Lakeland is a leading automotive dealership committed to delivering exceptional customer service and vehicle care. We foster a dynamic, team-oriented environment that values professionalism, accountability, and growth. We are currently seeking a motivated and customer-focused Service BDC Representative to join our Service Department.

Position Overview

The Service BDC Representative plays a critical role in driving service department performance by managing customer communications, scheduling service appointments, and supporting customer retention efforts. This role serves as a key link between our customers and service team, helping ensure a positive and efficient service experience.

Key Responsibilities

• Proactively contact existing and prospective customers via phone, email, text, and CRM systems to schedule service appointments
• Respond promptly and professionally to inbound service inquiries
• Follow up on declined service recommendations and missed appointments
• Maintain accurate and detailed records of all customer interactions in the CRM
• Collaborate with Service Advisors and management to optimize scheduling and customer experience
• Support service marketing initiatives, appointment reminders, and customer satisfaction follow-ups
• Meet or exceed daily and monthly contact and appointment performance goals

Qualifications

• Prior experience in customer service, sales, or call center environment (automotive experience preferred)
• Strong verbal and written communication skills
• Highly organized with the ability to multitask in a fast-paced environment
• Proficient with CRM systems and Microsoft Office
• Positive, energetic, and customer-first attitude
• Bilingual skills are a plus

Pre-Employment Requirements

• Employment is contingent upon successful completion of a background check
• Pre-employment drug screening is required

What We Offer

• Competitive compensation with performance-based incentives
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and paid holidays
• Ongoing training and career advancement opportunities
• Supportive, team-oriented work environment

Equal Employment Opportunity Statement

Subaru Buick Cadillac Lakeland is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.