Automotive Service BDC Specialist for Customer Experience

Hyundai of Dublin; Columbus (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

Great Lakes Hyundai of Dublin is seeking an Automotive Service BDC Representative to be the first point of contact for customers seeking service. You will manage inbound/outbound communications, schedule appointments, and provide information on services and promotions.

Work with the service team to ensure smooth communication, follow up after visits for satisfaction, and help generate leads for additional services while maintaining accurate CRM records with a customer‑driven approach.

Qualifications

• Previous experience in customer service is a plus.
• Strong communication skills, both verbal and written.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with accurate record-keeping in CRM.
• Positive, professional, customer-focused attitude.

Responsibilities

• Answer incoming calls, emails, and texts in a timely, professional manner.
• Schedule service appointments and follow up on unscheduled ones.
• Provide accurate information about services, promotions, and offers.
• Build and maintain positive customer relationships with excellent service.
• Follow up after service visits to ensure satisfaction and collect feedback.
• Coordinate with the service department to ensure smooth communication.
• Assist in lead generation and sales for additional services and products.
• Document customer interactions and maintain CRM records.
• Support customer retention through consistent follow-up.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Detail-oriented

Tools

CRM software

Job description

Great Lakes Hyundai of Dublin is seeking an Automotive Service BDC Representative to be the first point of contact for customers seeking service. You will manage inbound/outbound communications, schedule appointments, and provide information on services and promotions.

Work with the service team to ensure smooth communication, follow up after visits for satisfaction, and help generate leads for additional services while maintaining accurate CRM records with a customer‑driven approach.