Automotive Service BDC Representative

Hyundai of Dublin; Columbus (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

Great Lakes Hyundai of Dublin is seeking an Automotive Service BDC Representative to be the first point of contact for customers seeking service. You will manage inbound/outbound communications, schedule appointments, and provide information on services and promotions.

Work with the service team to ensure smooth communication, follow up after visits for satisfaction, and help generate leads for additional services while maintaining accurate CRM records with a customer‑driven approach.

Qualifications

• Previous experience in customer service is a plus.
• Strong communication skills, both verbal and written.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with accurate record-keeping in CRM.
• Positive, professional, customer-focused attitude.

Responsibilities

• Answer incoming calls, emails, and texts in a timely, professional manner.
• Schedule service appointments and follow up on unscheduled ones.
• Provide accurate information about services, promotions, and offers.
• Build and maintain positive customer relationships with excellent service.
• Follow up after service visits to ensure satisfaction and collect feedback.
• Coordinate with the service department to ensure smooth communication.
• Assist in lead generation and sales for additional services and products.
• Document customer interactions and maintain CRM records.
• Support customer retention through consistent follow-up.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Detail-oriented

Tools

CRM software

Job description

At Great Lakes Hyundai of Dublin, we're dedicated to providing exceptional automotive services and creating lasting relationships with our customers. We are looking for a motivated and customer-focused Automotive Service BDC Representative to join our dynamic team. If you have a passion for the automotive industry and enjoy helping customers, this is the perfect opportunity for you!

Job Description

As an Automotive Service BDC Representative, you will be responsible for managing inbound and outbound customer communications, scheduling service appointments, and assisting with customer inquiries. You will be the first point of contact for customers seeking automotive services, ensuring they receive the best customer experience possible.

Key Responsibilities

• Answer incoming customer calls, emails, and texts in a timely and professional manner.
• Schedule service appointments and follow up on unscheduled appointments.
• Provide accurate information about services, promotions, and offers.
• Build and maintain positive relationships with customers by providing exceptional service.
• Follow up with customers after service visits to ensure satisfaction and gather feedback.
• Work closely with the service department to ensure smooth communication and timely service.
• Assist in lead generation and sales for additional services and products.
• Document customer interactions and maintain accurate records in the dealership’s CRM system.
• Ensure customer retention through excellent customer service and consistent follow-up.

Qualifications

• Previous experience in a customer service or automotive environment is a plus.
• Strong communication skills (both verbal and written).
• Ability to multitask and handle a high volume of calls.
• Basic computer proficiency, including experience with CRM software.
• Detail-oriented and able to maintain accurate records.
• Positive, professional, and customer-focused attitude.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Knowledge of automotive services and repairs is a plus but not required.

Great Lakes Auto Group is an equal-opportunity employer. We are committed to providing a workplace that is free from discrimination and harassment. We encourage applicants from all backgrounds, including but not limited to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, or veteran status. Employment decisions are based on merit, qualifications, and business needs. We are dedicated to creating an inclusive and supportive environment where all employees can thrive.