Service BDC Administrator

Lithia & Driveway; Wesley Chapel (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

Vehicle Purchase Discounts

Wellness Programs

Job summary

Hyundai of Wesley Chapel, part of Lithia & Driveway, seeks a Service BDC Administrator to lead customer experience and support the service department at Hyundai of Wesley Chapel in Florida. The role emphasizes CRM-driven outreach, training CR processes, and proactive communication to improve service outcomes.

You will work in a fast-paced dealership environment, collaborating with leadership to implement action plans, maintain product knowledge, and boost appointment scheduling.

Qualifications

• High School diploma or equivalent; 18+ required.
• Drug-free workplace.
• Equal employment opportunity statement present in the ad.

Responsibilities

• Lead the customer experience by training CR processes.
• Drive improvement through regular meetings with leadership.
• Build follow-up systems that keep customers returning.
• Stay up-to-date on product knowledge for accurate communication.
• Boost appointments using CRM tools and strong phone skills.
• Resolve customer concerns with professionalism and urgency.
• Generate traffic through proactive outreach to all lead sources.

Skills

Attention to detail

Customer communication

Computer literacy

Math proficiency

Education

High School diploma

Tools

CRM software

Job description

Dealership:L0394 Hyundai of Wesley ChapelHyundai of Wesley ChapelJoin Our Team as a Service BDC Administrator at Hyundai of Wesley ChapelReady to take the lead in delivering an exceptional customer experience? We’re looking for a motivated Service BDC Administrator who knows how to connect with customers, support the service department, and keep our dealership running smoothly.What You'll DoLead the customer experience by training and reinforcing CR processesDrive improvement through regular meetings and action plans with leadershipBuild powerful follow‑up systems that keep customers returningStay sharp on product knowledge to support accurate communicationBoost appointments using CRM tools and strong phone skillsResolve customer concerns with professionalism and urgencyGenerate traffic through proactive outreach to all lead sourcesWhat You'll BringFast, accurate, detail‑focusedStrong communicator with a customer‑first mindsetConfident with computers, typing, and basic mathThrives in a fast‑paced, goal‑driven environmentWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsFor a more detailed view, visit: www.totalrewards.lithiadriveway.com.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.