Service BDC Administrator

L0531 Hyundai of North Miami; Miami (FL); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Hourly pay + commission

Fun, supportive team

Benefits and PTO

Advancement opportunities with LAD

Training and development

Job summary

Hyundai of North Miami is hiring a Service BDC Administrator to manage appointment scheduling, customer follow-up, and inquiries in a fast-paced service department. You will work closely with Service Advisors and the Service Manager to maximize opportunities and ensure a smooth customer experience from first contact.

The role emphasizes strong communication, a positive attitude, and the ability to multitask in a dynamic automotive environment.

Qualifications

• High School diploma or equivalent required.
• 18 years or older; drug-free workplace.
• Commitment to equal employment opportunity and a safe work environment.

Responsibilities

• Answer inbound service calls and schedule appointments.
• Contact customers to confirm, reschedule, and follow up on service visits.
• Respond to online service inquiries, texts, and emails promptly.
• Help create an exceptional customer experience from the first interaction.
• Work closely with Service Advisors and the Service Manager to maximize appointment opportunities.
• Maintain accurate customer information and appointment records.

Skills

Customer service

Communication

Phone skills

Multitasking

Computer proficiency

Bilingual English/Spanish

Willing to train

Education

High school diploma

Job description

Dealership

L0531 Hyundai of North Miami is hiring a Service BDC Administrator! "Progress That Moves You Starts Here". Hourly + Commission, Fun Team, Career Growth. Join a team driven by innovation, exceptional customer service, and growth. At Hyundai of North Miami, our Service Department is looking for an energetic Service BDC Administrator who enjoys helping customers and thrives in a fast-paced environment.

What’s in It for You

• Hourly pay + commission—the more appointments you schedule, the more you earn!
• Join a fun, supportive, and high-energy Service Team
• Excellent benefits and paid time off
• Opportunities for advancement with one of the nation's largest automotive retailers, Lithia & Driveway (LAD)
• Ongoing training and professional development

What You’ll Be Doing

• Answer inbound service calls and schedule appointments.
• Contact customers to confirm, reschedule, and follow up on service visits.
• Respond to online service inquiries, texts, and emails promptly.
• Help create an exceptional customer experience from the first interaction.
• Work closely with Service Advisors and the Service Manager to maximize appointment opportunities.
• Maintain accurate customer information and appointment records.

What We’re Looking For

• Outstanding customer service and communication skills
• Positive attitude with a strong work ethic
• Comfortable speaking on the phone and building customer relationships
• Ability to multitask in a fast-paced environment
• Computer proficiency and attention to detail
• Bilingual (English/Spanish) is a plus
• Automotive dealership or call center experience is preferred, but we will train the right candidate!

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

For a more detailed view, visit: www.totalrewards.lithiadriveway.com.

Qualifications

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you’re passionate about helping customers, enjoy working in a team environment, and want a career with unlimited growth potential, Hyundai of North Miami wants to meet you!

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!