BDC ASSOCIATE- Westside Hyundai

Paycom - ATS; Jacksonville (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Retirement plan

Employee discounts on vehicles

Job summary

Hanania Automotive Group in Jacksonville seeks a dynamic BDC Associate to drive guest engagement, schedule appointments, and convert online leads into sales. You’ll coordinate with the Internet Sales Manager and management team to deliver timely quotes and follow up on inquiries.

The role emphasizes strong communication, customer focus, and the ability to work in a fast-paced automotive environment while leveraging CRM tools and dealership inventory knowledge.

Qualifications

• High School Diploma or GED required.
• Sales experience is a plus, but not required.
• Strong communication and relationship-building skills.

Responsibilities

• Handle guest inquiries to ensure a high-quality experience.
• Connect with potential customers via phone and email to schedule appointments.
• Convert online leads into sales with the Internet Sales Manager and team.
• Maintain follow-up to encourage repeat and referral business.
• Explain vehicle features, warranties, and pricing clearly.
• Document interactions in the CRM and stay updated on inventory.

Skills

Customer service

Phone & email outreach

CRM experience

Detail oriented

Team player

Education

High School Diploma or GED

Tools

CRM software

MS Office

Job description

Are you ready to bring your sales expertise to a thriving dealership and elevate our customer service to new heights? At Hanania Automotive, we’re searching for a dynamic BDC Associate who thrives in a fast-paced environment, loves connecting with people, and is passionate about automobiles. If you’re enthusiastic, detail-oriented, and dedicated to delivering exceptional customer experiences, we want you on our team!What’s in it for you:A competitive pay structure and incentives that let you shine in the spotlight.A comprehensive benefits package, including health, dental, voluntary benefits and retirement plans.Ongoing training and development opportunities to fine-tune your sales skills.A work culture that celebrates diversity, creativity, and innovation.Opportunities to access a fleet of top-of-the-line vehicles.Exclusive employee discounts on vehicle purchases, parts, and services.Key Responsibilities:Handle guest inquiries with a focus on complete satisfaction and ensure a high-quality experience for every customer.Connect with potential customers via phone and email to schedule and confirm appointments and follow up on no-shows.Maintain a follow-up system to encourage repeat and referral business, enhancing customer relationships.Seamlessly turn online leads into sales and provide timely quotes with the Internet Sales Manager and Management Team.Keep up with automotive trends, product features, and industry knowledge.Understand vehicle features, compare models, and stay updated on inventory.with past and potential customers, suggest trade-ins, and respond to inquiries with a personal touch.Qualify buyers, demonstrate vehicles, handle objections, negotiate prices, complete contracts, and finalize sales.Forecast and achieve monthly sales targets while staying informed about dealership inventory.Actively develop leads through phone, mail, and in-person interactions.Deliver vehicles, clearly explain features, warranties, and paperwork.Commit to exceptional customer service and be ready to take on additional tasks as needed.What we need:High School Diploma or GED.Charismatic and customer-focused, with flair.Sales experience is a plus, but we also welcome sales rookies with a burning passion to succeed.Strong ability to handle a high volume of calls and emails, with excellent customer service skills.Ability to work independently as well as part of a team in a high-energy setting.Exceptional communication skills, with the ability to captivate and engage customers.Tech-savvy, comfortable with digital tools and CRM systems.Strong time management, relationship-building, and follow-up abilities.A valid driver's license.Must pass background check and hair follicle drug screen.APPLY NOW and Shift Your Career into High Gear!An Equal Opportunity EmployerHanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.