Service Appointments Specialist — Growth & Outreach

QUIRK AUTOMOTIVE GROUP in; Braintree (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, Dental/Vision

401K

Short/Long-Term Disability

Life Insurance

Critical Illness Insurance

Paid sick time

Vacation after 1 year

Job summary

Quirk Auto Dealerships is seeking a Business Development Center Representative to join our service team in the Braintree area. The role focuses on promptly scheduling service appointments, responding to customer inquiries, and maintaining organized records to support excellent customer experiences.

Ideal candidates will have strong communication skills, a professional presence, and a high-energy attitude. MS Office proficiency and bilingualism are valued assets that help drive efficiency and

Qualifications

• Proficiency with MS Office programs is required.
• Outstanding verbal and written communication is essential.
• Professional appearance and strong work ethic are important.
• High-energy, positive attitude is desired.
• Bilingualism is a plus but not required.

Responsibilities

• Handle inbound service calls to schedule appointments promptly and courteously.
• Respond to customer emails professionally and timely.
• Monitor and follow up on incoming leads to ensure inquiries are addressed.
• Gather and organize customer data for recalls and service campaigns.
• Reach out to customers about recalls, maintenance recommendations, and service opportunities.
• Maintain accurate customer records and appointment information.
• Stay informed about company updates, manufacturer programs, and service standards.
• Collaborate with the service department to deliver an exceptional customer experience.
• Complete tasks efficiently within established timeframes.

Skills

Communication

Phone etiquette

Professional appearance

High energy

Bilingual (preferred)

Tools

MS Office

Job description

Quirk Auto Dealerships is seeking a Business Development Center Representative to join our service team in the Braintree area. The role focuses on promptly scheduling service appointments, responding to customer inquiries, and maintaining organized records to support excellent customer experiences.

Ideal candidates will have strong communication skills, a professional presence, and a high-energy attitude. MS Office proficiency and bilingualism are valued assets that help drive efficiency and