Business Development Center Representative

QUIRK AUTOMOTIVE GROUP in; Manchester (NH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision

401K

Job summary

Quirk Auto Dealerships is seeking a Business Development Center Representative (Sales) to handle scheduling service appointments and manage customer inquiries. The role involves responding to emails, following up on leads, and maintaining customer records to ensure a seamless customer experience.

The ideal candidate demonstrates strong communication, a professional appearance, and an energetic attitude to thrive in a fast-paced automotive environment.

Qualifications

• Strong verbal and written communication skills.
• Proficiency with MS Office programs.
• Ability to manage customer information accurately.

Responsibilities

• Answer incoming service calls promptly and courteously to schedule service appointments.
• Respond to customer emails professionally and timely.
• Monitor incoming leads and ensure prompt follow-up.
• Collect and organize customer information for recalls and service campaigns.
• Contact customers regarding recalls, maintenance, and service opportunities.
• Maintain accurate customer records and appointment information.
• Stay current on company updates and service standards.
• Collaborate with the service department to deliver an excellent customer experience.
• Complete assigned tasks efficiently within expected timeframes.

Skills

MS Office

Excellent communication

Professional appearance

Energetic personality

Phone skills

Bilingual preferred

Job description

Business Development Center Representative (Sales)

Position Overview

Quirk is currently expanding and is in need of a new Business Development Center Representative. The BDC representative is responsible and accountable for producing committed scheduled appointments between our customers and our service department. We offer a professional environment, ongoing training and many opportunities for learning, growth and career advancement.

• Answer incoming service calls promptly and courteously while assisting customers with scheduling service appointments
• Respond to customer emails professionally and in a timely manner
• Monitor incoming leads continuously and ensure all inquiries receive prompt follow up
• Collect and organize customer information for outreach regarding manufacturer recalls and service campaigns
• Contact customers regarding open recalls, maintenance recommendations, and service opportunities
• Maintain accurate customer records and appointment information
• Stay current on company updates, manufacturer programs, industry knowledge, and service standards
• Work closely with the service department to provide an exceptional customer experience
• Complete assigned tasks efficiently and within expected timeframes

Preferred Skills:

• Proficiency with MS office programs
• Outstanding communication skills both verbal and written
• Professional appearance and work ethic
• Great attitude with a high energy personality
• Outstanding phone skills and follow up
• Bilingual preferred, but not a requirement

Benefits offered:

Health, Dental/Vision, 401K, Short/Long-Term Disability, Life Insurance and Critical Illness Insurance. Quirk will provide you with Basic Life Insurance and AD&D policy of $20,000 at no cost to you. All other benefits are optional and will be offered to you at a cost.
Paid sick time after 90 days and vacation after 1 year

**All employees must pass a pre-employment background check, physical, drug test, and motor vehicle record check (if applicable to position)

Quirk Auto Dealerships isan equal opportunity employer, and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.