Business Development Center Representative

quirk auto dealers; Manchester (NH); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Dental/Vision Insurance

401K

Short/Long-Term Disability

Life Insurance

Critical Illness Insurance

Pre-employment background check

Job summary

Quirk Auto Dealerships in Manchester, NH is seeking a Business Development Center Representative to schedule service appointments and coordinate with the service team. The role emphasizes prompt calls, professional emails, and proactive outreach for recalls and service campaigns.

The candidate will maintain accurate customer records, monitor leads, and strive to deliver an exceptional customer experience in a fast-paced, in-person work environment.

Qualifications

• Answer incoming service calls promptly and courteously while assisting customers with scheduling service appointments.
• Respond to customer emails professionally and in a timely manner.
• Monitor incoming leads and ensure prompt follow-up on inquiries.
• Collect and organize customer information for outreach on recalls and service campaigns.
• Maintain accurate customer records and appointment information.

Responsibilities

• Work closely with the service department to provide an exceptional customer experience.
• Complete assigned tasks efficiently and within expected timeframes.

Skills

Phone etiquette

Email communication

Lead follow-up

Data entry / MS Office

Appointment scheduling

Tools

MS Office

Job description

Position OverviewQuirk is currently expanding and is in need of a new Business Development Center Representative. The BDC representative is responsible and accountable for producing committed scheduled appointments between our customers and our service department. We offer a professional environment, ongoing training and many opportunities for learning, growth and career advancement.Key Required Proficiencies:Answer incoming service calls promptly and courteously while assisting customers with scheduling service appointmentsRespond to customer emails professionally and in a timely mannerMonitor incoming leads continuously and ensure all inquiries receive prompt follow-upCollect and organize customer information for outreach regarding manufacturer recalls and service campaignsContact customers regarding open recalls, maintenance recommendations, and service opportunitiesMaintain accurate customer records and appointment informationStay current on company updates, manufacturer programs, industry knowledge, and service standardsWork closely with the service department to provide an exceptional customer experienceComplete assigned tasks efficiently and within expected timeframesPreferred Skills:Proficiency with MS office programsOutstanding communication skills both verbal and writtenProfessional appearance and work ethicGreat attitude with a high-energy personalitySuperior customer service skillsOutstanding phone skills and follow-upBilingual preferred, but not a requirementBenefits offered:Health, Dental/Vision, 401K, Short/Long-Term Disability, Life Insurance and Critical Illness Insurance. Quirk will provide you with Basic Life Insurance and AD&D policy of $20,000 at no cost to you. All other benefits are optional and will be offered to you at a cost.Paid sick time after 90 days and vacation after 1 year**All employees must pass a pre-employment background check, physical, drug test, and motor vehicle record check (if applicable to position)Quirk Auto Dealerships is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Job Type: Full TimeWork Location: In person