Business Development Representative

Quirk Auto Dealers; Braintree (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental/Vision Insurance

401K

Long-Term Disability

Life Insurance

Critical Illness Insurance

Paid Sick Time

Paid Vacation (after 1 year)

Job summary

Quirk Auto Dealerships in Braintree, MA is seeking a proactive Business Development Center Representative. You will handle incoming service calls, schedule appointments, respond to emails, and maintain accurate customer records to ensure a seamless service experience.

This is a full-time, in-person role with ongoing training and growth opportunities. You will collaborate with the service department to drive recalls, maintenance recommendations, and timely follow-ups with customers, while

Qualifications

• Answer service calls promptly and schedule appointments.
• Respond to customer emails professionally and timely.
• Monitor leads and follow up promptly.
• Collect and organize customer information for recalls and campaigns.
• Communicate recalls, maintenance recommendations and opportunities.
• Maintain accurate customer records and appointments.
• Stay updated on company updates and service standards.
• Collaborate with service department for an excellent customer experience.

Responsibilities

• Answer incoming service calls promptly and courteously while assisting customers with scheduling service appointments
• Respond to customer emails professionally and in a timely manner
• Monitor incoming leads continuously and ensure all inquiries receive prompt follow-up
• Collect and organize customer information for outreach regarding manufacturer recalls and service campaigns
• Contact customers regarding open recalls, maintenance recommendations, and service opportunities
• Maintain accurate customer records and appointment information
• Stay current on company updates, manufacturer programs, industry knowledge, and service standards
• Work closely with the service department to provide an exceptional customer experience
• Complete assigned tasks efficiently and within expected timeframes

Skills

MS Office proficiency

Outstanding communication

Professional appearance

High-energy personality

Superior customer service

Phone skills

Bilingual preferred

Tools

MS Office

Job description

Position Overview

Quirk is currently expanding and is in need of a new Business Development Center Representative. The BDC representative is responsible and accountable for producing committed scheduled appointments between our customers and our service department. We offer a professional environment, ongoing training and many opportunities for learning, growth and career advancement.

• Answer incoming service calls promptly and courteously while assisting customers with scheduling service appointments
• Respond to customer emails professionally and in a timely manner
• Monitor incoming leads continuously and ensure all inquiries receive prompt follow-up
• Collect and organize customer information for outreach regarding manufacturer recalls and service campaigns
• Contact customers regarding open recalls, maintenance recommendations, and service opportunities
• Maintain accurate customer records and appointment information
• Stay current on company updates, manufacturer programs, industry knowledge, and service standards
• Work closely with the service department to provide an exceptional customer experience
• Complete assigned tasks efficiently and within expected timeframes

Key Required Proficiencies

• Answer incoming service calls promptly and courteously while assisting customers with scheduling service appointments
• Respond to customer emails professionally and in a timely manner
• Monitor incoming leads continuously and ensure all inquiries receive prompt follow-up
• Collect and organize customer information for outreach regarding manufacturer recalls and service campaigns
• Contact customers regarding open recalls, maintenance recommendations, and service opportunities
• Maintain accurate customer records and appointment information
• Stay current on company updates, manufacturer programs, industry knowledge, and service standards
• Work closely with the service department to provide an exceptional customer experience
• Complete assigned tasks efficiently and within expected timeframes

Preferred Skills

• Proficiency with MS office programs
• Outstanding communication skills both verbal and written
• Professional appearance and work ethic
• Great attitude with a high-energy personality
• Superior customer service skills
• Outstanding phone skills and follow-up
• Bilingual preferred, but not a requirement

Benefits Offered

Health, Dental/Vision, 401K, Long-Term Disability, Life Insurance and Critical Illness Insurance. Quirk will provide you with Basic Life Insurance and AD&D policy of $20,000 at no cost to you. All other benefits are optional and will be offered to you at a cost.

Paid sick time after 90 days and vacation after 1 year

• All employees must pass a pre-employment background check, physical, drug test, and motor vehicle record check (if applicable to position)

Quirk Auto Dealerships is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full Time
Pay $16.00 - $20.00 an hour
Work Location: In person