Business Development Representative

QUIRK AUTOMOTIVE GROUP in; Braintree (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, Dental/Vision

401K

Short/Long-Term Disability

Life Insurance

Critical Illness Insurance

Paid sick time

Vacation after 1 year

Job summary

Quirk Auto Dealerships is seeking a Business Development Center Representative to join our service team in the Braintree area. The role focuses on promptly scheduling service appointments, responding to customer inquiries, and maintaining organized records to support excellent customer experiences.

Ideal candidates will have strong communication skills, a professional presence, and a high-energy attitude. MS Office proficiency and bilingualism are valued assets that help drive efficiency and

Qualifications

• Proficiency with MS Office programs is required.
• Outstanding verbal and written communication is essential.
• Professional appearance and strong work ethic are important.
• High-energy, positive attitude is desired.
• Bilingualism is a plus but not required.

Responsibilities

• Handle inbound service calls to schedule appointments promptly and courteously.
• Respond to customer emails professionally and timely.
• Monitor and follow up on incoming leads to ensure inquiries are addressed.
• Gather and organize customer data for recalls and service campaigns.
• Reach out to customers about recalls, maintenance recommendations, and service opportunities.
• Maintain accurate customer records and appointment information.
• Stay informed about company updates, manufacturer programs, and service standards.
• Collaborate with the service department to deliver an exceptional customer experience.
• Complete tasks efficiently within established timeframes.

Skills

Communication

Phone etiquette

Professional appearance

High energy

Bilingual (preferred)

Tools

MS Office

Job description

Business Development Representative (Sales)

Position Overview

Quirk is currently expanding and is in need of a new Business Development Center Representative. The BDC representative is responsible and accountable for producing committed scheduled appointments between our customers and our service department. We offer a professional environment, ongoing training and many opportunities for learning, growth and career advancement.

• Answer incoming service calls promptly and courteously while assisting customers with scheduling service appointments
• Respond to customer emails professionally and in a timely manner
• Monitor incoming leads continuously and ensure all inquiries receive prompt follow-up
• Collect and organize customer information for outreach regarding manufacturer recalls and service campaigns
• Contact customers regarding open recalls, maintenance recommendations, and service opportunities
• Maintain accurate customer records and appointment information
• Stay current on company updates, manufacturer programs, industry knowledge, and service standards
• Work closely with the service department to provide an exceptional customer experience
• Complete assigned tasks efficiently and within expected timeframes

Preferred Skills:

• Proficiency with MS office programs
• Outstanding communication skills both verbal and written
• Professional appearance and work ethic
• Great attitude with a high-energy personality
• Outstanding phone skills and follow-up
• Bilingual preferred, but not a requirement

Benefits offered:

Health, Dental/Vision, 401K, Short/Long-Term Disability, Life Insurance and Critical Illness Insurance. Quirk Will provide you with Basic Life Insurance and AD&D policy of $20,000 at no cost to you. All other benefits are optional and will be offered to you at a cost.
Paid sick time after 90 days and vacation after 1 year

**All employees must pass a pre-employment background check, physical, drug test, and motor vehicle record check (if applicable to position)

Quirk Auto Dealerships is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.