BDC Appointment Specialist - Auto Service Growth

Quirk Automotive Group; Manchester (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision insurance

401K

Disability insurance

Life Insurance

Paid time off

Job summary

Quirk Auto Dealerships in Manchester, NH seeks a Business Development Center Representative to drive scheduled service appointments and deliver an exceptional customer experience. You will handle calls, emails, and leads, coordinating with the service team to ensure timely follow-up and accurate records.

Training and career growth opportunities are highlighted in a professional settings. The role emphasizes strong communication, reliability, and a proactive approach to customer engagement, with

Qualifications

• Answer incoming service calls promptly and courteously to schedule service appointments.
• Respond to customer emails professionally and in a timely manner.
• Monitor incoming leads and ensure prompt follow-up.
• Collect and organize customer information for outreach regarding recalls and service campaigns.
• Contact customers regarding open recalls, maintenance recommendations, and service opportunities.
• Maintain accurate customer records and appointment information.
• Stay current on company updates, manufacturer programs, industry knowledge, and service standards.
• Work closely with the service department to provide an exceptional customer experience.
• Complete assigned tasks efficiently and within expected timeframes.

Responsibilities

• Handle inbound service calls and emails to book and confirm appointments.
• Coordinate with the service department to align schedules and customer expectations.
• Update customer records and ensure documentation is complete and accurate.
• Follow up on inquiries and recalls to maximize service opportunities.
• Support customers with information on programs, campaigns, and services.

Skills

Customer service

Phone communication

Email communication

Lead follow-up

Data organization

MS Office

Job description

Quirk Auto Dealerships in Manchester, NH seeks a Business Development Center Representative to drive scheduled service appointments and deliver an exceptional customer experience. You will handle calls, emails, and leads, coordinating with the service team to ensure timely follow-up and accurate records.

Training and career growth opportunities are highlighted in a professional settings. The role emphasizes strong communication, reliability, and a proactive approach to customer engagement, with