BDC Specialist Scheduling & Customer Experience

Quirk Auto Dealers; Braintree (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental/Vision Insurance

401K

Long-Term Disability

Life Insurance

Critical Illness Insurance

Paid Sick Time

Paid Vacation (after 1 year)

Job summary

Quirk Auto Dealerships in Braintree, MA is seeking a proactive Business Development Center Representative. You will handle incoming service calls, schedule appointments, respond to emails, and maintain accurate customer records to ensure a seamless service experience.

This is a full-time, in-person role with ongoing training and growth opportunities. You will collaborate with the service department to drive recalls, maintenance recommendations, and timely follow-ups with customers, while

Qualifications

• Answer service calls promptly and schedule appointments.
• Respond to customer emails professionally and timely.
• Monitor leads and follow up promptly.
• Collect and organize customer information for recalls and campaigns.
• Communicate recalls, maintenance recommendations and opportunities.
• Maintain accurate customer records and appointments.
• Stay updated on company updates and service standards.
• Collaborate with service department for an excellent customer experience.

Responsibilities

• Answer incoming service calls promptly and courteously while assisting customers with scheduling service appointments
• Respond to customer emails professionally and in a timely manner
• Monitor incoming leads continuously and ensure all inquiries receive prompt follow-up
• Collect and organize customer information for outreach regarding manufacturer recalls and service campaigns
• Contact customers regarding open recalls, maintenance recommendations, and service opportunities
• Maintain accurate customer records and appointment information
• Stay current on company updates, manufacturer programs, industry knowledge, and service standards
• Work closely with the service department to provide an exceptional customer experience
• Complete assigned tasks efficiently and within expected timeframes

Skills

MS Office proficiency

Outstanding communication

Professional appearance

High-energy personality

Superior customer service

Phone skills

Bilingual preferred

Tools

MS Office

Job description

Quirk Auto Dealerships in Braintree, MA is seeking a proactive Business Development Center Representative. You will handle incoming service calls, schedule appointments, respond to emails, and maintain accurate customer records to ensure a seamless service experience.

This is a full-time, in-person role with ongoing training and growth opportunities. You will collaborate with the service department to drive recalls, maintenance recommendations, and timely follow-ups with customers, while