Dynamic BDC Rep: Service Scheduling & Customer Care

QUIRK AUTOMOTIVE GROUP in; Manchester (NH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision

401K

Job summary

Quirk Auto Dealerships is seeking a Business Development Center Representative (Sales) to handle scheduling service appointments and manage customer inquiries. The role involves responding to emails, following up on leads, and maintaining customer records to ensure a seamless customer experience.

The ideal candidate demonstrates strong communication, a professional appearance, and an energetic attitude to thrive in a fast-paced automotive environment.

Qualifications

• Strong verbal and written communication skills.
• Proficiency with MS Office programs.
• Ability to manage customer information accurately.

Responsibilities

• Answer incoming service calls promptly and courteously to schedule service appointments.
• Respond to customer emails professionally and timely.
• Monitor incoming leads and ensure prompt follow-up.
• Collect and organize customer information for recalls and service campaigns.
• Contact customers regarding recalls, maintenance, and service opportunities.
• Maintain accurate customer records and appointment information.
• Stay current on company updates and service standards.
• Collaborate with the service department to deliver an excellent customer experience.
• Complete assigned tasks efficiently within expected timeframes.

Skills

MS Office

Excellent communication

Professional appearance

Energetic personality

Phone skills

Bilingual preferred

Job description

Quirk Auto Dealerships is seeking a Business Development Center Representative (Sales) to handle scheduling service appointments and manage customer inquiries. The role involves responding to emails, following up on leads, and maintaining customer records to ensure a seamless customer experience.

The ideal candidate demonstrates strong communication, a professional appearance, and an energetic attitude to thrive in a fast-paced automotive environment.