High-Energy BDC & Appointment Specialist

quirk auto dealers; East Braintree (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health, Dental/Vision

401K

Short/Long-Term Disability

Life Insurance and Critical Illness

AD&D policy $20,000 at no cost

Job summary

Quirk Auto Dealerships is expanding and seeks a Business Development Center Representative to schedule service appointments and manage customer communications. You will handle calls and emails, track leads, and coordinate with the service department to ensure a stellar customer experience.

Ideal candidates demonstrate exceptional communication, a professional presence, and a proactive attitude. In-person position with comprehensive benefits and opportunities for growth.

Qualifications

• Outstanding communication skills—verbal and written.
• Strong customer service orientation with professional telephone etiquette.
• Professional appearance and work ethic with a positive, energetic vibe.
• Bilingual preferred，但 not required.

Responsibilities

• Answer incoming service calls promptly and courteously to schedule appointments.
• Respond to customer emails professionally and in a timely manner.
• Monitor incoming leads and ensure prompt follow-up on inquiries.
• Collect and organize customer information for recalls and service campaigns.
• Contact customers about open recalls, maintenance recommendations, and service opportunities.
• Maintain accurate customer records and appointment information.
• Stay current on company updates, manufacturer programs, and service standards.
• Collaborate with the service department to deliver an exceptional customer experience.
• Complete assigned tasks efficiently within expected timeframes.

Skills

Excellent communication

Phone skills

Customer service

Professional appearance

High-energy personality

Bilingual preferred

Tools

MS Office

Job description

Quirk Auto Dealerships is expanding and seeks a Business Development Center Representative to schedule service appointments and manage customer communications. You will handle calls and emails, track leads, and coordinate with the service department to ensure a stellar customer experience.

Ideal candidates demonstrate exceptional communication, a professional presence, and a proactive attitude. In-person position with comprehensive benefits and opportunities for growth.