BDC Representative: Growth, Training & Career Path

quirk auto dealers; Manchester (NH); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Dental/Vision Insurance

401K

Short/Long-Term Disability

Life Insurance

Critical Illness Insurance

Pre-employment background check

Job summary

Quirk Auto Dealerships in Manchester, NH is seeking a Business Development Center Representative to schedule service appointments and coordinate with the service team. The role emphasizes prompt calls, professional emails, and proactive outreach for recalls and service campaigns.

The candidate will maintain accurate customer records, monitor leads, and strive to deliver an exceptional customer experience in a fast-paced, in-person work environment.

Qualifications

• Answer incoming service calls promptly and courteously while assisting customers with scheduling service appointments.
• Respond to customer emails professionally and in a timely manner.
• Monitor incoming leads and ensure prompt follow-up on inquiries.
• Collect and organize customer information for outreach on recalls and service campaigns.
• Maintain accurate customer records and appointment information.

Responsibilities

• Work closely with the service department to provide an exceptional customer experience.
• Complete assigned tasks efficiently and within expected timeframes.

Skills

Phone etiquette

Email communication

Lead follow-up

Data entry / MS Office

Appointment scheduling

Tools

MS Office

Job description

Quirk Auto Dealerships in Manchester, NH is seeking a Business Development Center Representative to schedule service appointments and coordinate with the service team. The role emphasizes prompt calls, professional emails, and proactive outreach for recalls and service campaigns.

The candidate will maintain accurate customer records, monitor leads, and strive to deliver an exceptional customer experience in a fast-paced, in-person work environment.