Business Development Representative

Quirk Automotive Group; Braintree (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401K

Paid time off

Life insurance

Disability insurance

Job summary

Quirk Automotive Group is hiring a Business Development Center Representative for Quirk Chevrolet in Braintree, MA. The role focuses on producing committed service appointments by coordinating with customers and the service department.

You will respond to calls and emails, manage leads, and maintain accurate records while upholding high service standards and a professional demeanor.

Qualifications

• Answer incoming service calls and schedule appointments.
• Respond to customer emails professionally and promptly.
• Monitor leads and ensure timely follow-up.
• Collect and organize customer information for recalls and service campaigns.
• Contact customers about recalls, maintenance recommendations and service opportunities.
• Maintain accurate customer records and appointment information.
• Stay updated on company updates and service standards.

Responsibilities

• Handle service calls and schedule appointments with customers.
• Follow up on inbound inquiries via email and phone.
• Maintain accurate customer records and appointment details.
• Collaborate with the service department to ensure a superior customer experience.

Skills

Phone skills

Customer service

High-energy personality

Excellent communication

Professional appearance

Bilingual (preferred)

Follow-up discipline

Tools

MS Office

Job description

Job Details

Job Location: Quirk Chevrolet - Braintree, MA 02184

Position Type: Full Time

Job Category: Sales

Position Overview

Quirk is currently expanding and is in need of a new Business Development Center Representative. The BDC representative is responsible and accountable for producing committed scheduled appointments between our customers and our service department. We offer a professional environment, ongoing training and many opportunities for learning, growth and career advancement.

Key Required Proficiencies

• Answer incoming service calls promptly and courteously while assisting customers with scheduling service appointments
• Respond to customer emails professionally and in a timely manner
• Monitor incoming leads continuously and ensure all inquiries receive prompt follow-up
• Collect and organize customer information for outreach regarding manufacturer recalls and service campaigns
• Contact customers regarding open recalls, maintenance recommendations, and service opportunities
• Maintain accurate customer records and appointment information
• Stay current on company updates, manufacturer programs, industry knowledge, and service standards
• Work closely with the service department to provide an exceptional customer experience
• Complete assigned tasks efficiently and within expected timeframes

Preferred Skills

• Proficiency with MS office programs
• Outstanding communication skills both verbal and written
• Professional appearance and work ethic
• Great attitude with a high-energy personality
• Superior customer service skills
• Outstanding phone skills and follow-up
• Bilingual preferred, but not a requirement

Benefits offered

• Health, Dental/Vision, 401K, Long-Term Disability, Life Insurance and Critical Illness Insurance. Quirk will provide you with Basic Life Insurance and AD&D policy of $20,000 at no cost to you. All other benefits are optional and will be offered to you at a cost.
• Paid sick time after 90 days and vacation after 1 year

All employees must pass a pre-employment background check, physical, drug test, and motor vehicle record check (if applicable to position)

Quirk Auto Dealerships is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full Time

Pay $16.00 - $20.00 an hour

Work Location: In person