Service Appointment Specialist — Drive Customer Satisfaction

Sonic Automotive; Vernon (TX); On-site; USD 34,200 - 41,800; Full time

Benefits offered by this job

Comprehensive training

Competitive compensation

Employee benefits

Job summary

Sonic Automotive in Vernon, Texas is seeking a customer-focused Service Appointment Clerk to handle phone inquiries, schedule service visits, and help customers select services. You will work in a fast-paced call-center style environment while upholding professional standards and maximizing dealership profitability.

Ideal candidates bring strong communication, organizational skills, MS Office proficiency, and the ability to work independently or as part of a team.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Answers phone inquiries and books service appointments to maximize profit.
• Communicates effectively with phone customers and books service appointments.
• Assists guests in selecting services by asking questions and listening to their needs.
• Checks emails frequently and responds to inquiries immediately; notifies appropriate personnel.
• Maintains a safe and professional work environment.
• Reports to Sales Manager on objectives, activities, and analyses.
• Reviews actions daily/weekly/monthly to improve efficiency.

Skills

Communication skills

Teamwork

Independence

Call center experience

Time management

Tools

MS Office Suite

Job description

Sonic Automotive in Vernon, Texas is seeking a customer-focused Service Appointment Clerk to handle phone inquiries, schedule service visits, and help customers select services. You will work in a fast-paced call-center style environment while upholding professional standards and maximizing dealership profitability.

Ideal candidates bring strong communication, organizational skills, MS Office proficiency, and the ability to work independently or as part of a team.