BDC Service -Vernon Ford

Sonic Automotive, Inc.; Vernon (TX); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

401k plan

Paid time off

Internal training

Career advancement

Tech devices

Job summary

Sonic Automotive, Vernon Ford in Vernon, TX is seeking a BDC Service Agent to handle phone inquiries, schedule service appointments, and support dealership profitability.

The role emphasizes customer service, effective communication, and teamwork in a fast-paced call center environment; compensation includes an hourly base of $18.50 and an annual salary range of $38,000 to $42,000 plus competitive benefits.

Qualifications

• Experience in a call center environment preferred.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Answer phone inquiries and book service appointments.
• Communicate with customers to maximize service revenue.
• Maintain a professional appearance and work environment.
• Follow up with customers and relay messages promptly.
• Collaborate with Sales Manager on objectives and planning.

Skills

Phone skills

Customer service

Communication

Time management

Team player

Job description

BDC Service -Vernon Ford in Vernon, TX at Sonic Automotive

Vernon Ford,is a Sonic Automotive Dealership.

Sonic Automotive is a Fortune 500 company that is transforming the way people shop for, buy and service their vehicles. Our talented team work together to ensure we provide an experience unmatched by our competitors.

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• We are technology based - most jobs use iPads or iPhones that we provide.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Annual Salary Range:

$38k-$42k

SUMMARY;

Salary:$18.5 per hour

(The BDC Agent position has as pay scale consisting of the following. Wages include base hourly compensation $18.5)

Job Description

Answers phone inquiries and ensures that the dealership actualizes its maximum profit potential service appointments

• Communicates effectively with Phone customers and books service appointments
• Has thorough knowledge of all dealership products and services.
• Assists guests in selecting services by asking questions and listening carefully to their needs.
• Checks emails frequently and responds to inquires immediately. Delivers messages intended for other departments promptly. Notifies customer that their messages have been forwarded to the appropriate person for prompt attention.
• Maintains a safe work environment.
• Maintains a professional appearance.
• Realize that the company’s business is built on guest satisfaction and devote himself/herself to guaranteeing satisfaction to guests.
• Determine management, production and quality requirements by asking questions and listening.
• Attend Sonic meetings as requested.
• Maintain a follow-up system that encourages follow through with assigned project
• Report to Sales Manager regarding objectives, planned activities, reviews and analyses.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.