Dealership Service Advisor - Vernon Ford

Sonic Automotive, Inc.; Vernon (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA

401k

Paid Time Off

Training Programs

Career Growth

Employee Discounts

Automotive Concierge

Job summary

Sonic Automotive, Inc. is seeking a Service Advisor in Vernon, TX to schedule service work and upsell needed maintenance to customers. You will greet customers, gather vehicle data, and provide accurate labor/parts estimates while updating customers on progress and timelines.

The ideal candidate has dealership experience, strong communication skills, and a professional appearance. Must be able to pass pre-employment checks and work in the USA.

Qualifications

• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Excellent oral and written communication skills.
• Authorized to work in the USA.
• Commitment to safe work practices.

Responsibilities

• Schedule service appointments and collect customer and vehicle data.
• Provide written cost estimates for labor and parts and timelines.
• Monitor repair progress and communicate changes to customers.
• Advise customers on vehicle care per manufacturer specs.
• Maintain efficiency and productivity standards.
• Follow regulations and safety policies.

Skills

Excellent oral and written comunicati?

Education

High school diploma or equivalent

Job description

Dealership Service Advisor - Vernon Ford in Vernon, TX at Sonic Automotive

Job Description

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities

• Schedule service appointments and obtain customer and vehicle data prior to arrival when possible.
• Greet customers in a timely, friendly manner and provide complete, accurate written cost estimates for labor and parts, establishing promised completion times.
• Monitor repair progress throughout the day, contact customers regarding any changes to estimates or timelines, and obtain authorization before performing additional repairs.
• Advise customers on vehicle care and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Maintain dealership-prescribed standards for efficiency and productivity metrics.
• Understand and follow federal, state, and local regulations, including hazardous waste disposal and OSHA requirements, and adhere to all company safety policies and procedures.
• High school diploma or the equivalent.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Benefits

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

All your information will be kept confidential according to EEO guidelines.