Service Appointment Specialist

Lithia Chrysler Dodge Jeep Ram Fiat of Spokane; Washington; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Chrysler Dodge Jeep Ram Fiat of Spokane is seeking a Service BDC Administrator to manage inbound service inquiries, schedule appointments, and support retention efforts onsite in Spokane, WA. The role emphasizes customer-first interactions and data accuracy in a fast-paced setting.

You will work closely with service advisors to ensure a smooth customer experience from inquiry to appointment confirmation, using CRM systems and strong communication skills daily.

Qualifications

• Minimum 1 year of automotive, customer service, or call center experience.
• Experience with CRM software and phone systems preferred.
• Proficient in data entry and appointment scheduling.

Responsibilities

• Answer inbound service calls, emails, texts, and online inquiries.
• Schedule and confirm customer service appointments.
• Conduct appointment reminder and follow-up communications.
• Assist with service retention campaigns and customer outreach.
• Maintain accurate customer records and documentation.
• Coordinate with service advisors to maximize shop efficiency.

Skills

Customer service

Phone etiquette

CRM software

Appointment scheduling

Data entry

Communication skills

Teamwork

Education

High School diploma or equivalent

Tools

CRM software

Phone systems

Job description

Lithia Chrysler Dodge Jeep Ram Fiat of Spokane is seeking a Service BDC Administrator to manage inbound service inquiries, schedule appointments, and support retention efforts onsite in Spokane, WA. The role emphasizes customer-first interactions and data accuracy in a fast-paced setting.

You will work closely with service advisors to ensure a smooth customer experience from inquiry to appointment confirmation, using CRM systems and strong communication skills daily.