Service Appointment Specialist — CRM & Customer Care

Crain Buick GMC of Springdale; Fayetteville (AR); On-site; USD 30,000 - 42,000; Full time

Job summary

Crain Automotive is seeking a Service BDC representative to handle inbound and outbound calls for service appointments, scheduling, and customer inquiries. The role includes customer follow-up, appointment reminders, and maintaining high customer satisfaction.

Multiple shifts are available, with 6-9 spots to fill. The ideal candidate has prior customer service or call center experience, strong communication skills, and proficiency with CRM systems.

Qualifications

• Customer service or call center experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in computer systems and CRM software.
• Strong attention to detail and organizational skills.

Responsibilities

• Answer incoming service calls and respond to customer inquiries.
• Schedule service appointments and follow up with customers.
• Provide excellent customer service and maintain high levels of customer satisfaction.
• Utilize CRM system to track customer interactions and appointments.
• Assist with service marketing campaigns and promotions.

Skills

Customer service

Call center

Communication

CRM software

Multitasking

Attention to detail

Tools

CRM software

Job description

Crain Automotive is seeking a Service BDC representative to handle inbound and outbound calls for service appointments, scheduling, and customer inquiries. The role includes customer follow-up, appointment reminders, and maintaining high customer satisfaction.

Multiple shifts are available, with 6-9 spots to fill. The ideal candidate has prior customer service or call center experience, strong communication skills, and proficiency with CRM systems.