BDC Administrator

Lithia Chrysler Dodge Jeep Ram Fiat of Spokane; Washington; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Chrysler Dodge Jeep Ram Fiat of Spokane is seeking a Service BDC Administrator to manage inbound service inquiries, schedule appointments, and support retention efforts onsite in Spokane, WA. The role emphasizes customer-first interactions and data accuracy in a fast-paced setting.

You will work closely with service advisors to ensure a smooth customer experience from inquiry to appointment confirmation, using CRM systems and strong communication skills daily.

Qualifications

• Minimum 1 year of automotive, customer service, or call center experience.
• Experience with CRM software and phone systems preferred.
• Proficient in data entry and appointment scheduling.

Responsibilities

• Answer inbound service calls, emails, texts, and online inquiries.
• Schedule and confirm customer service appointments.
• Conduct appointment reminder and follow-up communications.
• Assist with service retention campaigns and customer outreach.
• Maintain accurate customer records and documentation.
• Coordinate with service advisors to maximize shop efficiency.

Skills

Customer service

Phone etiquette

CRM software

Appointment scheduling

Data entry

Communication skills

Teamwork

Education

High School diploma or equivalent

Tools

CRM software

Phone systems

Job description

Dealership:L0275 Lithia Chrysler Dodge Jeep Ram Fiat of SpokaneLithia Chrysler Jeep Dodge Fiat of SpokaneHiring: BDC AdministratorPay: $18-$20 hourlySchedule: Tuesday to Friday: 9:00 AM – 6:00 PM Saturday: 8:00 AM – 4:00 PM.This position is located onsite in Spokane WA and reports to the Fixed Operations Manager.Are you organized, customer-focused, and passionate about delivering an exceptional service experience? Our busy Stellantis dealership is looking for a Service BDC Administrator to help drive customer satisfaction and support our growing service department.As the first point of contact for many of our customers, you'll play a critical role. Your role will involve managing inbound service inquiries, scheduling appointments, supporting retention efforts, and ensuring a seamless customer experience from start to finish.Why Join Our Team?At Lithia & Driveway, we're committed to growing our people and promoting from within. You'll be part of a collaborative team where your contributions directly impact customer satisfaction and business success.What You'll DoAnswer inbound service calls, emails, texts, and online inquiriesSchedule and confirm customer service appointmentsConduct appointment reminder and follow-up communicationsAssist with service retention campaigns and customer outreachMaintain accurate customer records and documentationCoordinate with service advisors and department leaders to maximize shop efficiencyMonitor appointment schedules and ensure proper routing of customer concernsDeliver a professional and customer-focused experience with every interactionWhat You'll Bring1+ year of previous automotive, customer service, or call center experience is idealProficient in phone systems, email, and CRM softwareCustomer-first mindset with strong phone and email etiquetteAbility to convert leads into appointmentsPersistent follow-up and appointment confirmationStrong data entry skills for tracking calls, appointments, and customer interactionsTeam player with a positive, professional attitudeAbility to multi-task in a fast-paced environmentExperience with vehicle service and maintenance terminology is ideal but not requiredTotal RewardsThe hourly pay for this position is $18-$20. Bonuses are based on individual appointments shown/sold and manufacturer approvability.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.