Service BDC Appointment Specialist

Fontana Chrysler, Dodge, Ram, Jeep; Fontana (CA); On-site; USD 37,440 - 45,760; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Wellness program

Paid vacation

Paid holidays

Community involvement

Job summary

Fontana Chrysler, Dodge, Ram, Jeep in Fontana, CA seeks a Service BDC Receptionist to answer calls, greet visitors, and coordinate service inquiries. The role requires strong communication, multitasking, and basic computer skills, with a focus on excellent customer service in a fast-paced dealership environment.

Responsibilities include scheduling and confirming service appointments across locations, following up on inquiries, maintaining records, and supporting the service team with clerical

Qualifications

• Post-secondary education or training is preferred.
• Experience in administrative, clerical, or customer service roles is advantageous.
• Strong verbal communication and professional phone etiquette are required.

Responsibilities

• Answer inbound service calls promptly and professionally.
• Schedule, confirm, reschedule, and follow up on service appointments for multiple locations.
• Respond to inquiries via phone, email, text, and online service requests.
• Assist customers with maintenance, recalls, and dealership processes.
• Maintain accurate customer records and logs in dealership software.

Skills

Customer service

Phone etiquette

Multitasking

Organizational skills

Communication

Education

Post-secondary education or training

Tools

Microsoft Office

Dealership software

Job description

Fontana Chrysler, Dodge, Ram, Jeep in Fontana, CA seeks a Service BDC Receptionist to answer calls, greet visitors, and coordinate service inquiries. The role requires strong communication, multitasking, and basic computer skills, with a focus on excellent customer service in a fast-paced dealership environment.

Responsibilities include scheduling and confirming service appointments across locations, following up on inquiries, maintaining records, and supporting the service team with clerical