Service Advisor

KCN (K.C. Nielsen Ltd); Estherville (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

KCN (K.C. Nielsen Ltd) Estherville, IA seeks an organized Service/Parts Clerk to assist the service manager with quotes, work orders, and customer inquiries. You will maintain records, support technicians with parts, and help with warranty claims and reporting.

Responsibilities emphasize accurate data entry, teamwork, and adherence to safety rules while ensuring parts availability and efficient service operations.

Qualifications

• Experience working in a service and parts department.
• Understands accounting fundamentals such as debits, credits, accounts receivable, accounts payable, and budgets.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Works well in a team environment.
• Experience communicating effectively verbally and in writing.
• High level of attention to detail and accuracy.
• High School Diploma or equivalent experience.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens and closes work orders as directed by the Service Manager
• Maintains service department filings and records under the direct supervision of the Service Manager
• Updates customer profiles using equipment, hours, or other information from the customer work order
• Maintains service accessories and supplies and prepares replacement orders
• Prepares Service Technician labor performance, productivity, and efficiency reports
• Process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• Participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Makes necessary corrections and / or adjustments to receive accurate report information
• Supplies Service Technicians with parts
• Works on the Parts Counter as needed to support Customer Part needs. Knowledgeable of Parts Advisor and location of all parts in stock.
• Capable of working after hours to secure parts request to meet the needs of the customer
• Maintains knowledge of John Deere and competitive products
• Other tasks assigned by management

Skills

Customer service

Teamwork

Attention to detail

Communication

Microsoft Office

Written communication

Education

High School Diploma or equivalent

Tools

Parts lookup system

Job description

Reports to: Service Manager / Store Manager

Purpose

Assists the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens and closes work orders as directed by the Service Manager
• Maintains service department filings and records under the direct supervision of the Service Manager
• Update’s customer profiles using equipment, hours, or other information from the customer work order
• Maintains service accessories and supplies and prepares replacement orders
• Prepares Service Technician labor performance, productivity, and efficiency reports
• Process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• Participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Makes necessary corrections and / or adjustments to receive accurate report information
• Supplies Service Technicians with parts
• Works on the Parts Counter as needed to support Customer Part needs. Knowledgeable of Parts Advisor and location of all parts in stock.
• Capable of working after hours to secure parts request to meet the needs of the customer
• Maintains knowledge of John Deere and competitive products
• Other tasks assigned by management

Experience, Education, Skills and Knowledge:

• Experience working in a service and parts department
• Understands accounting fundamentals such as debits, credits, accounts receivable, accounts payable, and budgets
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Works well in a team environment
• Experience communicating effectively verbally and in writing
• High level of attention to detail and accuracy
• High School Diploma or equivalent experience