Service Advisor / Writer — Customer-First Auto Service

Adecco Portugal; Casper (WY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision

401K plan

Paid leave and holidays

Job summary

Adecco is seeking a customer-focused Service Advisor / Service Writer to serve as the primary contact between customers and the service department. You will manage repair orders from intake through completion, coordinate scheduling, communicate repair updates, prepare estimates, obtain customer authorizations, and ensure an exceptional customer experience throughout the service process.

Greet customers, document concerns, coordinate with parts and technicians, present repair recommendations,

Qualifications

• Previous experience as a Service Advisor, Service Writer, or customer service professional in an automotive, truck, trailer, or equipment service environment preferred.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced setting.
• Detail-oriented with strong organizational and administrative skills.
• Proficiency with service management software, repair orders, and estimating systems.
• Ability to work collaboratively with technicians, parts personnel, and management.

Responsibilities

• Greet customers and gather accurate customer and trailer information.
• Create and maintain repair orders, documenting customer concerns and requested repairs.
• Coordinate service scheduling based on shop capacity, workload, parts availability, and repair timelines.
• Prepare detailed repair estimates, including labor, parts, fees, and completion expectations.
• Present repair recommendations and secure customer approvals before work begins.
• Serve as the primary customer contact, providing proactive updates on repair status, delays, and completion dates.
• Coordinate with the Parts Department and Service Manager to ensure timely parts availability.
• Verify repair order accuracy, including labor, parts, documentation, and warranty information.
• Finalize invoices, arrange customer pickup and payment, and explain completed repairs as needed.
• Follow up on open estimates, customer communications, and completed service work.
• Support department goals related to customer satisfaction, productivity, turnaround times, and profitability.

Skills

Excellent communication

Customer service

Multitasking

Detail-oriented

Team collaboration

Service management software

Estimating systems

Tools

Estimating systems

Job description

Adecco is seeking a customer-focused Service Advisor / Service Writer to serve as the primary contact between customers and the service department. You will manage repair orders from intake through completion, coordinate scheduling, communicate repair updates, prepare estimates, obtain customer authorizations, and ensure an exceptional customer experience throughout the service process.

Greet customers, document concerns, coordinate with parts and technicians, present repair recommendations,