Service Advisor

Panhandle Diesel & Twin City Auto; Scottsbluff (NE); On-site; USD 36,000 - 60,000; Full time

Job summary

Panhandle Diesel & Twin City Auto in Scottsbluff, NE is seeking a Service Advisor to be the link between customers and our technical team. You will listen to concerns, explain recommended services, and guide vehicles from drop-off to pick-up while keeping customers informed.

This role requires strong communication and organizational skills to maintain trust and smooth operations. You'll collaborate with technicians to relay customer needs, prioritize workflows, and ensure satisfaction at

Qualifications

• Excellent communication and people skills.
• Ability to explain technical service in plain language.
• Strong organizational and multitasking abilities.

Responsibilities

• Greet customers and assess repair needs.
• Explain service recommendations clearly.
• Schedule and track repair orders.
• Coordinate with technicians on vehicle issues.
• Ensure customer satisfaction before and after service.

Job description

The Service Advisor serves as the link between customers and the technical team. This role involves listening to customer concerns, explaining recommended services, and ensuring a smooth process from drop-off to pick-up. Strong communication and people skills are vital, as you’ll be building trust and long-term relationships.

You’ll also be responsible for coordinating workflow within the shop, helping technicians stay on schedule, and ensuring customers are updated throughout the repair process. If you enjoy working with people while being involved in the automotive service industry, this role is ideal.

Responsibilities include:

Greet and assist customers with repair and maintenance needs.

Explain service recommendations clearly and professionally.

Schedule and track repair orders.

Communicate with technicians about vehicle issues.

Ensure customer satisfaction before and after service.