Auto Service Experience Specialist

Priority Dispatch Corp.; North Carolina; On-site; USD 42,000 - 65,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Service Advisor to be the primary contact for customers seeking vehicle maintenance and repair services.

You will greet customers, collect vehicle information, document concerns, and prepare repair orders with labor and parts estimates. You will coordinate repairs with technicians, present maintenance menus, obtain authorizations, track progress, and provide timely status updates while ensuring a high level of customer satisfaction and adherence to dealership

Qualifications

• Customer service orientation and communication skills.
• Ability to explain maintenance concepts clearly.
• Familiarity with automotive service processes.
• Experience with scheduling and records in a service department.

Responsibilities

• Greet customers and collect vehicle information to determine service needs.
• Prepare repair orders with labor and parts estimates.
• Coordinate repairs with technicians and service staff.
• Present maintenance menus and obtain repair authorizations.
• Provide timely status updates and explain completed work.
• Educate customers on vehicle care and preventative maintenance.
• Schedule service appointments and maintain customer records.

Skills

Customer service

Communication

Technical explanation

Organizational skills

Time management

Multitasking

Computer proficiency

Driver's license

Tools

DMS

Job description

Priority Dispatch Corp. is seeking a Service Advisor to be the primary contact for customers seeking vehicle maintenance and repair services.

You will greet customers, collect vehicle information, document concerns, and prepare repair orders with labor and parts estimates. You will coordinate repairs with technicians, present maintenance menus, obtain authorizations, track progress, and provide timely status updates while ensuring a high level of customer satisfaction and adherence to dealership