Auto Service Advisor — Customer-First & Detail-Oriented

Audi Shreveport; Shreveport, Northern (LA, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Employee Discount Program

Job summary

Family Car Group is seeking a Service Advisor – Automotive to greet customers, schedule appointments, and act as the liaison between customers and service technicians. You will help ensure a positive car-service experience and clear communication on repairs and costs.

Responsibilities include explaining repair needs, providing estimates, upselling services with integrity, and maintaining CSI scores. Join a team committed to excellent customer service in a dealership setting.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and clearly translate repair needs to techs.
• Upsell additional services using low pressure, high integrity methods.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain CSI scores in accordance with dealership standards.

Job description

Family Car Group is seeking a Service Advisor – Automotive to greet customers, schedule appointments, and act as the liaison between customers and service technicians. You will help ensure a positive car-service experience and clear communication on repairs and costs.

Responsibilities include explaining repair needs, providing estimates, upselling services with integrity, and maintaining CSI scores. Join a team committed to excellent customer service in a dealership setting.