Automotive Service Writer

Naples Park Automotive Services; Naples (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Naples Park Automotive Services is seeking a customer-focused Automotive Service Advisor to join a fast-paced service team in Naples, FL. You will be the main contact for customers, guide them through the service process, and coordinate with technicians to ensure transparent, high-quality care.

You will explain repairs, prepare work orders using estimating software, and upsell services to enhance vehicle performance and customer satisfaction, all while maintaining accurate records and delivering

Qualifications

• Proven experience as an automotive service advisor or in a similar auto service management role.
• Strong knowledge of automotive diagnostics, transmissions, and related services.
• Experience with estimating software and documenting service requests.

Responsibilities

• Greet customers and document service requests accurately.
• Explain repairs clearly and prepare detailed work orders using estimating software.
• Upsell oil changes, tire rotations, alignments, brakes, and suspension services.
• Coordinate with technicians to prioritize repairs and monitor progress.
• Communicate vehicle status and costs to clients.
• Handle cash transactions and process payments securely.

Skills

Customer service

Communication

Upselling

Estimating software

Automotive diagnostics

Transmissions

Oil changes

Tire services

Tools

Estimating software

CA Estimating tools

Job description

We are seeking a dynamic and customer-focused Automotive Service Advisor to join our fast-paced auto service team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your enthusiasm and mechanical knowledge will help guide clients through the service process, recommend necessary repairs, and ensure a smooth, transparent experience. You will coordinate between customers and our skilled technicians to deliver exceptional service that keeps vehicles running at their best. This position offers an exciting opportunity to leverage your automotive expertise while providing outstanding customer care in a lively, team-oriented environment.

Responsibilities

• Greet customers warmly, listen attentively to their vehicle concerns, and accurately document service requests.
• Explain repair recommendations clearly and confidently, utilizing estimating software to prepare detailed work orders.
• Upsell additional services such as oil changes, tire rotations, alignments, brake repairs, suspension work, and transmission diagnostics to enhance vehicle performance and customer satisfaction.
• Coordinate with technicians to prioritize repairs, monitor progress, and ensure timely completion of services.
• Communicate effectively with clients regarding vehicle status updates, repair costs, and recommended maintenance plans.
• Manage service writing tasks efficiently while maintaining accurate records of all transactions and customer interactions.
• Handle cash transactions responsibly and process payments securely at the point of sale.

Requirements

• Proven experience as an automotive service advisor or in a similar auto service management role.
• Strong mechanical knowledge with familiarity in automotive diagnostics, transmissions, oil changes, alignments, suspension systems, tire services, shocks & struts, brake repairs, and other automotive repairs.
• Experience using estimating software and computer-aided vehicle damage estimating tools is essential.
• Excellent customer service skills with the ability to communicate complex technical information clearly and professionally.
• Ability to upsell services effectively while maintaining integrity and trust with clients.
• Valid driver’s license with a clean driving record; driving experience is required.
• Knowledge of auto estimating processes and service writing procedures is advantageous.

Join us to be part of a vibrant team dedicated to delivering top-tier automotive care! Your mechanical expertise combined with your passion for customer satisfaction will make a real difference in our customers’ driving experience every day.