Automotive Service Advisor: Customer Experience Champion

Madera Toyota; Madera (CA); On-site; USD 45,000 - 55,000; Full time

Job summary

A local automotive service center in California is seeking a Service Writer/Advisor to enhance customer experiences and manage vehicle service needs. The ideal candidate will greet customers, document their vehicle concerns, advise on repair services, and maintain communication throughout the service process. Previous experience in service writing and automotive knowledge is preferred. This role supports a fast-paced environment, requiring strong customer service skills and a valid driver’s license.

Qualifications

• 2+ years of experience in automotive service writing or repair facility preferred.
• Knowledge of automotive systems and maintenance services is beneficial.
• Valid driver’s license with clean driving record required.

Responsibilities

• Greet customers promptly and provide positive impressions.
• Advise customers on maintenance and repair services.
• Communicate with technicians to verify diagnoses.

Skills

Customer service

Automotive knowledge

Bilingual (English/Spanish)

Communication

Education

High School Diploma or equivalent

Tools

Tekion CRM System

Job description

A local automotive service center in California is seeking a Service Writer/Advisor to enhance customer experiences and manage vehicle service needs. The ideal candidate will greet customers, document their vehicle concerns, advise on repair services, and maintain communication throughout the service process. Previous experience in service writing and automotive knowledge is preferred. This role supports a fast-paced environment, requiring strong customer service skills and a valid driver’s license.