Automotive Service Advisor

Big O Tires & Service; Pleasant Hill (CA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Career advancement opportunities

Flexible scheduling

Competitive compensation

Job summary

A leading automotive service center in California is looking for a Service Advisor to manage a team and ensure excellent customer service. The ideal candidate will have strong communication skills, at least two years of relevant experience, and a valid driver’s license. This position offers competitive compensation and various benefits, including health insurance and flexible scheduling.

Qualifications

• At least two years of experience as an automotive service writer or service advisor.
• Deep understanding of automotive technology and repair services.
• Valid state-issued driver’s license and clean driving record.

Responsibilities

• Act as liaison between customer and service department.
• Help manage a team of automotive service professionals.
• Ensure repairs and maintenance tasks are completed in a timely manner.
• Mentor employees on best practices for improving sales.

Skills

Excellent communication skills

Customer relationship management

Service writer capabilities

Team management

Education

High school diploma or GED

Bachelor's degree (preferred)

Job description

Overview

We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.

Responsibilities

• Act as liaison between customer and service department
• Help manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Mentor employees on best practices for improving sales and customer service techniques
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications

• High school diploma or GED required; bachelor’s degree preferred
• Valid state-issued driver’s license and clean driving record are required
• At least two years of experience as an automotive service writer or service advisor is required
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off
• Benefits/Perks
• Careers Advancement Opportunities
• Flexible Scheduling
• Competitive Compensation