Automotive Service Advisor: Customer Champion & Repair Planner

5 Star Auto Plaza; Saint Charles (MO); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Paid Vacation

Job summary

5 Star Auto Plaza is seeking a Service Advisor / Service Writer to greet customers, document vehicle conditions, and translate concerns into repair orders. You will coordinate with technicians, provide repair estimates, and keep customers updated throughout the service process.

The role emphasizes accuracy, strong communication, and a customer-first approach in a fast-paced automotive environment. Excellent benefits, advancement opportunities, and a supportive team await the right candidate.

Qualifications

• High School degree or GED required.
• A minimum of 1 year in a service advisor role or high volume retail customer service.
• Exceptional verbal and written communication.
• Comfortable with DMS software and basic office programs.
• Detail oriented and organized; you follow a process and follow through.
• Valid driver's license and a clean driving record.

Responsibilities

• Customer advocacy: Greet customers promptly and professionally, and walk the vehicle with them to document its condition and what it needs.
• Service coordination: Turn customer concerns into detailed, accurate repair orders for the technicians.
• Sales and estimates: Give accurate cost estimates for repairs and maintenance, and explain the why behind every recommendation.
• Workflow management: Track every vehicle through the shop and provide proactive updates by phone, text, or email.
• Quality control: Review completed work orders with the customer, process payment, and ensure satisfaction.
• Consult with technicians on customer repairs.
• Note every customer file thoroughly and accurately so repeat visits go smooth.
• Exceed minimum standards of sales and customer service.

Skills

Customer service

Communication

Sales

Detail oriented

Education

High School diploma or GED

Tools

DMS software

MS Office

Job description

5 Star Auto Plaza is seeking a Service Advisor / Service Writer to greet customers, document vehicle conditions, and translate concerns into repair orders. You will coordinate with technicians, provide repair estimates, and keep customers updated throughout the service process.

The role emphasizes accuracy, strong communication, and a customer-first approach in a fast-paced automotive environment. Excellent benefits, advancement opportunities, and a supportive team await the right candidate.