Service Advisor

INDEPENDENT MOTORS OF BOULDER LLC; Boulder (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Holidays

401(k)

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Signing bonus

Job summary

Independent Motors of Boulder LLC in Boulder, CO seeks a Service Writer to greet customers, document vehicle issues, provide repair estimates, and coordinate with mechanics for timely service. This full-time role offers competitive pay and growth opportunities within a busy automotive service department.

You will handle cash transactions, maintain detailed customer records, assist with parts inventory, and communicate status updates to customers while delivering exceptional service.

Qualifications

• Previous experience as a Service Writer or in a similar customer service role within the automotive industry is preferred
• Strong knowledge of automotive repair and maintenance procedures
• Excellent communication skills, both verbal and written
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficient in using computer systems and software for recordkeeping purposes
• Exceptional attention to detail and accuracy
• Strong problem-solving skills
• Shopware CRM experience is a plus

Responsibilities

• Greet customers and assist them in scheduling appointments for vehicle maintenance and repairs
• Listen to customers' concerns and accurately document their vehicle issues
• Provide accurate estimates for automotive repairs and services
• Coordinate with mechanics to ensure timely completion of repairs
• Communicate with customers regarding the status of their vehicles and any additional repairs or services needed
• Handle cash transactions, including collecting payments from customers
• Maintain detailed records of customer interactions, repairs, and services performed
• Assist in maintaining inventory of automotive parts and supplies

Skills

Customer service

Communication

Attention to detail

Multitasking

Problem-solving

Tools

Shopware CRM

Auto estimating

Job description

Benefits:

• Paid Holidays
• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Signing bonus

Overview:

We are seeking a highly organized and customer-focused individual to join our team as a Service Writer. As a Service Writer, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our automotive service department. This is a full-time position with competitive pay and opportunities for career growth.

Duties:

• Greet customers and assist them in scheduling appointments for vehicle maintenance and repairs
• Listen to customers' concerns and accurately document their vehicle issues
• Provide accurate estimates for automotive repairs and services
• Coordinate with mechanics to ensure timely completion of repairs
• Communicate with customers regarding the status of their vehicles and any additional repairs or services needed
• Handle cash transactions, including collecting payments from customers
• Maintain detailed records of customer interactions, repairs, and services performed
• Assist in maintaining inventory of automotive parts and supplies

Qualifications:

• Previous experience as a Service Writer or in a similar customer service role within the automotive industry is preferred
• Strong knowledge of automotive repair and maintenance procedures
• Excellent communication skills, both verbal and written
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficient in using computer systems and software for recordkeeping purposes
• Exceptional attention to detail and accuracy
• Strong problem-solving skills
• Shopware CRM experience a plus

Skills:

• Mechanic knowledge
• Service writing experience
• Cash handling abilities
• Customer service skills
• Knowledge of shocks, struts, brake repair, and other automotive repairs
• Auto estimating experience