Service Advisor/Writer

Hansel Auto Group; Santa Rosa (CA); On-site; USD 38,500 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Plan

Flexible Spending Plans

401-K Program

Employee Discounts on vehicles, service and parts

Job summary

Hansel Auto Group in Santa Rosa, CA, is seeking a Service Advisor to guide customers through their service experience. In this full-time position, you'll be a crucial link between customers and technicians, ensuring effective communication and satisfaction throughout the service process.

Qualified candidates will have dealership service writing experience, excellent communication skills, and a valid California driver's license. Benefits include medical and dental insurance, 401-K contributions, and employee discounts.

Qualifications

• Experience in dealership service writing is highly advantageous.
• Must possess a professional appearance and strong communication skills.
• Able to pass a drug test and criminal background screening.

Responsibilities

• Greet guests and ensure premium check‑in experience.
• Write and manage repair orders with accuracy.
• Present maintenance and repair recommendations clearly.
• Follow up on declined work for safety and retention.
• Coordinate service lane flow and guest communication.

Skills

Dealership service writing experience

Strong customer presence

Excellent communication skills

Ability to recommend and sell service

Valid California driver's license

Reliable and punctual

Job description

Job Details

Job Location: Santa Rosa, CA 95407
Position Type: Full Time
Salary Range: $38,500.00 - $150,000.00 Base+Commission/year
Job Category: Service

Job Overview

As a Service Advisor, you’ll play a key role in guiding customers through their service experience from start to finish. You’ll serve as the trusted link between customers and our technicians, helping guests understand their vehicle needs while delivering an experience that feels supportive, informed, and efficient.

Pay Range

Depending on job performance, the Service Advisor compensation ranges from $38,500.00 to $160,000 +.

Why You'll Love This Role

• Real earning potential: transparent pay plan tied to performance
• Team culture: supportive, high‑standards environment that celebrates wins

What You'll Do

• Greet every guest with a smile and deliver a premium check‑in experience
• Write and manage repair orders with complete, accurate documentation
• Present maintenance & repair recommendations clearly and ethically; gain approvals
• Follow up on declined work to ensure safety and retention
• Own the service lane flow: appointments, walk‑ins, updates, and promise times
• Coordinate with warranty providers and keep guests informed at every step

Qualifications and Skills

• Dealership service writing experience is a huge plus!
• Professional appearance and strong customer presence
• Excellent communication skills — written & verbal
• Ability to confidently recommend and sell service
• Valid California driver’s license with a clean driving record
• Reliable, punctual, and customer‑focused
• Able to pass a drug test
• Able to pass a criminal background screening

Benefits and Perks

• Medical Insurance
• Dental Insurance
• Vision Plan
• Flexible Spending Plans
• 401-K Program
• 401-K employer contributions
• Employee Discounts on vehicles, service and parts

Equal Opportunity Employer Statement

Equal Opportunity Employer. We celebrate diverse perspectives and are committed to a fair, inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Pay Defined

The Service Advisor position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.31, plus performance bonuses. The performance bonus may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.