Service Advisor & Writer - Performance-Based Pay

Hansel Auto Group; Santa Rosa (CA); On-site; USD 38,500 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Plan

Flexible Spending Plans

401-K Program

Employee Discounts on vehicles, service and parts

Job summary

Hansel Auto Group in Santa Rosa, CA, is seeking a Service Advisor to guide customers through their service experience. In this full-time position, you'll be a crucial link between customers and technicians, ensuring effective communication and satisfaction throughout the service process.

Qualified candidates will have dealership service writing experience, excellent communication skills, and a valid California driver's license. Benefits include medical and dental insurance, 401-K contributions, and employee discounts.

Qualifications

• Experience in dealership service writing is highly advantageous.
• Must possess a professional appearance and strong communication skills.
• Able to pass a drug test and criminal background screening.

Responsibilities

• Greet guests and ensure premium check‑in experience.
• Write and manage repair orders with accuracy.
• Present maintenance and repair recommendations clearly.
• Follow up on declined work for safety and retention.
• Coordinate service lane flow and guest communication.

Skills

Dealership service writing experience

Strong customer presence

Excellent communication skills

Ability to recommend and sell service

Valid California driver's license

Reliable and punctual

Job description

Hansel Auto Group in Santa Rosa, CA, is seeking a Service Advisor to guide customers through their service experience. In this full-time position, you'll be a crucial link between customers and technicians, ensuring effective communication and satisfaction throughout the service process.

Qualified candidates will have dealership service writing experience, excellent communication skills, and a valid California driver's license. Benefits include medical and dental insurance, 401-K contributions, and employee discounts.