Service Advisor

German Auto Group Inc; Springfield (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Careers Advancement Opportunities

Flexible Scheduling

Competitive Compensation

Job summary

An automotive service company in Springfield is seeking a Service Advisor with excellent communication and customer relationship skills. The candidate should have prior management experience and a deep understanding of automotive technology. Responsibilities include overseeing service department operations, addressing customer inquiries, and ensuring timely completion of repairs. Competitive compensation and bonuses are offered based on performance.

Qualifications

• Must have a valid state-issued driver’s license and clean driving record.
• Successful completion of a pre-employment drug and background screening.
• At least 2 years of experience as an automotive service writer or service advisor required.

Responsibilities

• Ensure high employee morale and customer satisfaction while maintaining profitability.
• Oversee day-to-day operations of the service department.
• Manage service department paperwork including manuals, invoices, and maintenance records.

Skills

Excellent communication

Customer relationship skills

Service writer capabilities

Management experience

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Benefits:

Bonus based on performance

Health insurance

Benefits/Perks

Careers Advancement Opportunities

Flexible Scheduling

Competitive Compensation

Job Summary

We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing, addressing customer inquiries, and managing required documentation. (Salary & Commission)

Responsibilities

A high level of employee morale and customer satisfaction while maintaining profitability

Ensure repairs and maintenance tasks are completed in a timely manner

Mentor employees on best practices for improving sales and customer service techniques

Oversee day-to-day operations of the service department

Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications

High school diploma or GED required bachelor’s degree preferred

Valid state-issued driver’s license and clean driving record are required

Successful completion of a pre-employment drug and background screening

At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred

Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Previous experience at dealership/service center a plus