Service Advisor

Volkswagen Thousand Oaks; Triunfo Corner (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Supportive team environment

Job summary

Volkswagen Thousand Oaks is seeking a customer-focused Advisor to be the primary contact between guests and the service team, guiding check-in, service requests, and scheduling.

You will greet guests, document concerns, explain needed services and costs, monitor repairs with technicians, and keep customers informed to ensure a smooth experience. This role emphasizes empathy, organization, and teamwork in a fast-paced service department.

Qualifications

• Experience in customer service, automotive service, or related field preferred.
• Strong communication and interpersonal skills to build rapport.
• Ability to explain technical information to customers with varying knowledge.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems, scheduling tools, and POS/repair order software.
• Problem-solving skills to manage customer concerns effectively.
• Collaborative mindset to work with service advisors, technicians, and management.

Responsibilities

• Greet customers and create a welcoming service experience.
• Listen to concerns, gather information, and document service requests.
• Explain recommended services and repair options clearly.
• Coordinate with technicians to monitor progress and provide status updates.
• Prepare repair orders, estimate costs, and review work with customers.
• Schedule appointments and manage service flow for efficiency.
• Maintain accurate customer and vehicle records.
• Respond to questions with professionalism and empathy.
• Support service sales goals while upholding customer satisfaction.
• Follow company processes, safety guidelines, and quality standards.

Job description

We are looking for a customer-focused professional to join our team and provide an exceptional service experience for every guest. In this role, you will serve as the primary point of contact between customers and the service team, helping to ensure clear communication, efficient scheduling, and a smooth process from check-in to vehicle pickup.

Responsibilities

• Greet customers promptly and create a welcoming, professional service experience.
• Listen carefully to customer concerns, gather relevant information, and document service requests accurately.
• Explain recommended services, maintenance needs, and repair options in a clear and easy-to-understand manner.
• Coordinate with technicians and service staff to monitor repair progress and provide status updates to customers.
• Prepare repair orders, estimate costs, and review completed work with customers.
• Schedule appointments and manage service flow to support an efficient and organized department.
• Maintain accurate records and ensure all customer and vehicle information is entered correctly.
• Respond to customer questions and concerns with professionalism, empathy, and solution-oriented service.
• Support service sales goals while maintaining a strong focus on customer satisfaction and trust.
• Follow company processes, safety guidelines, and quality standards in all customer interactions.

Qualifications

• Experience in customer service, automotive service, or a related field preferred.
• Strong communication and interpersonal skills with the ability to build rapport and trust.
• Ability to explain technical information clearly to customers with varying levels of knowledge.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment while maintaining a professional demeanor.
• Proficiency with computer systems, scheduling tools, and point-of-sale or repair order software.
• Problem-solving skills and the ability to manage customer concerns effectively.
• A collaborative mindset and the ability to work well with service advisors, technicians, and management.

Preferred Attributes

• Positive attitude and commitment to delivering outstanding customer service.
• Strong sense of urgency and follow-through.
• Ability to remain calm and professional during busy periods.
• Interest in learning product knowledge and service processes.

What We Offer Pay

• A supportive team environment focused on quality service and continuous improvement.
• Opportunities to build skills and grow within the organization.
• Competitive compensation and benefits, based on experience and location.
• The chance to make a meaningful impact on the customer experience every day.

Pay

The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $16.90. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.