Automotive Service Advisor Hourly plus commission

Point S Tire and Auto Service; Palo Cedro (CA); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) savings plan with company match

Employee discounts

Paid time off

Flexible schedule

Job summary

Point S Tire and Auto Service in Palo Cedro, CA, is seeking a Service Advisor to act as the main contact between customers and our service department. This role focuses on understanding customer needs and providing accurate service recommendations, ensuring customer satisfaction. Ideal candidates have automotive knowledge and strong communication skills.

Compensation ranges from $22.00 to $30.00 per hour, with excellent training opportunities and benefits including medical, dental, and 401(k) matching.

Qualifications

• High School Diploma or Equivalent is required.
• Customer service experience in automotive industry is preferred.
• Valid driver’s license with acceptable driving record necessary.

Responsibilities

• Act as a primary contact for customers in the service department.
• Conduct in-depth inspections of customers' vehicles.
• Provide clear explanations of recommended tire and service options.

Skills

Customer service

Automotive knowledge

Communication

Technical understanding

Multitasking

Education

High School Diploma or Equivalent

Vocational training in automotive repair

Tools

POS software

Appointment scheduling software

Microsoft Office

Job description

Job Summary

At Point S Redding/Palo Cedro, we strive to provide exceptional service to our customers while fostering a supportive and respectful workplace. We are looking for Service Advisors who want to grow with us and help maintain our reputation for family values and operational ethics.

Our Service Advisors act as the primary point of contact between customers and the service department. This role ensures customer satisfaction by accurately understanding needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor coordinates with technicians, manages service schedules, and follows up on repair progress. It requires a balance of technical knowledge and clear communication, enabling customers to receive both excellent service and comprehensible advice on their vehicles.

Responsibilities

• Perform all duties of a Service Advisor
• Understand the skills and processes of Service Technician II (Retail & Commercial)
• Conduct in‑depth inspections of customers’ vehicles to identify apparent tire and level II mechanical issues
• Document customers’ concerns and collect relevant information
• Recommend tires and basic services based on vehicle condition and customer concerns
• Provide clear explanations of recommended tires and/or services, including costs and timeframes
• Provide accurate cost estimates for proposed tires and/or basic services
• Schedule tire and basic mechanical service
• Communicate effectively with service technicians and customers
• Suggest preventive maintenance services and upsell additional services when appropriate
• Educate customers about the importance of routine maintenance
• Order necessary tires for customers
• Understand inventory and ensure the availability of required tires

Qualifications

• High School Diploma or Equivalent
• Technical or vocational training courses in automotive repair, tire technology, or a related field a plus
• Willingness to pursue TIA certification with company support and assistance
• Valid driver’s license and acceptable driving record required
• Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively
• Experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures
• Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians
• Strong focus on delivering high‑quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience
• Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules
• Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office)
• Ability to upsell services and products based on vehicle condition and customer needs

Benefits

• Excellent training opportunities and career advancement
• Medical, dental, vision, LTD, STD, life insurance, and accidental benefits after 60 days
• Competitive wages
• 401(k) savings plan with company match
• Employee discounts
• Flexible schedule
• Free uniforms
• Paid time off

Compensation

$22.00 - $30.00 per hour