Service Advisor: Warranty & Customer Solutions

RDO Equipment Co; Dickinson (ND); On-site; USD 36,000 - 48,000; Full time

Job summary

RDO Truck Centers is seeking a detail-oriented analyst to support the service department's reporting and work order processes. You will ensure charges are posted and closed on time, process warranty claims, and communicate with customers professionally.

The role requires strong computer skills, good organizational abilities, and a focus on customer service. Some weekends and night shifts may be needed to meet deadlines and service demands.

Qualifications

• Strong computer skills with attention to detail.
• Knowledge of service processes and procedures.
• Excellent written and verbal communication abilities.
• Strong customer service orientation and teamwork.
• Understanding of mechanical/technical terminology is a plus.

Responsibilities

• Maintain accurate and on-time reports for the service department.
• Support the work order process and ensure charges are posted and closed timely.
• Process warranty and product improvement claims and handle customer communications professionally.
• Maintain service department files and records.
• Update customer profiles using work order data.
• Adhere to safety rules and company policies.
• Present a professional image of RDO Truck Centers to customers.
• Pursue company-sponsored training to develop knowledge and skills.
• Participate in department meetings and team communications.
• Contribute to positive relationships with peers, management, and support resources.

Skills

Computer skills

Organizational skills

Communication skills

Customer service

Service processes

Mechanical terms

Job description

RDO Truck Centers is seeking a detail-oriented analyst to support the service department's reporting and work order processes. You will ensure charges are posted and closed on time, process warranty claims, and communicate with customers professionally.

The role requires strong computer skills, good organizational abilities, and a focus on customer service. Some weekends and night shifts may be needed to meet deadlines and service demands.