Service Advisor

RDO Truck Centers; Lincoln (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

RDO Truck Centers in Lincoln, NE seeks a detail-oriented individual to support the service department's operations. You will ensure accurate and timely posting of charges to work orders, process warranty and product improvement claims, and communicate with customers professionally.

The role may require some weekend and night shifts and involves maintaining files, updating customer profiles, and staying current on mechanical terminology and service procedures.

Qualifications

• Strong computer skills.
• Knowledge of service processes and procedures.
• Strong organizational skills.
• Excellent oral and written communication skills.
• Strong customer service skills.
• General understanding of mechanical/technical terms preferred.
• Candidates must have valid work authorization in the U.S. without sponsorship.

Responsibilities

• Handle warranty claims, including computation of charges, submission and follow-up.
• Maintain service department files and records.
• Update customer profiles using information from customer work orders.
• Maintain technical and product knowledge on all equipment sold within the dealership’s area.
• Follow safety rules and regulations while performing work assignments and adhere to policies and procedures as specified in manuals and handbook.
• Conduct self in the presence of customers and community to present a professional image of RDO Truck Centers.
• Proactively seek and participate in available company-sponsored training to develop knowledge and skills.
• Participate in all location communications, open book meetings, huddles and department meetings.
• Maintain a positive and professional working relationship with peers, management and support resources.
• Perform all other duties as assigned by management.

Skills

Strong computer skills

Service process knowledge

Organizational skills

Communication skills

Customer service skills

Job description

This individual is responsible for maintaining accurate and on-time reports relative to the service department’s operation within the dealership. This individual will perform functions to support the work order process, including but not limited to, ensuring that all charges related to work orders are posted properly and closed on a timely basis. This individual will process warranty and product improvement claims and handle communications with customers in a professional manner. Some weekends and night shifts will be needed.

Specific Duties Include

• Handle warranty claims, including computation of charges, submission and follow-up.
• Maintain service department files and records.
• Update customer profiles using equipment, hours, or other information from the customer work orders.
• Maintain technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Truck Centers.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements

• Strong computer skills
• Knowledge of service process and procedures
• Strong organizational skills
• Excellent oral and written communication skills
• Strong customer service skills
• General understanding of mechanical/technical terms preferred
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship

#RDOTruck