Service Advisor – Warranty & Work Orders

RDO Truck Centers; Dickinson (ND); On-site; USD 38,000 - 54,000; Full time

Job summary

RDO Truck Centers in Dickinson, ND is seeking a detail-oriented service administrator to ensure accurate work order posting, timely reporting, and proper handling of warranty and product-improvement claims.

You will update customer profiles, maintain files, stay current on equipment knowledge, and communicate professionally with customers and teammates. Some weekends and night shifts are required to support dealership operations.

Qualifications

• Proven strong computer skills and ability to navigate service systems.
• Knowledge of service process and procedures is preferred.
• Excellent oral and written communication skills.
• Strong customer service orientation.
• General understanding of mechanical/technical terms is a plus.
• Must have valid work authorization in the U.S. without sponsorship.

Responsibilities

• Maintain accurate and on-time reports for the service department operations.
• Process warranty and product improvement claims; ensure charges are posted and closed timely.
• Update customer profiles with data from customer work orders.
• Maintain files and records for the service department.
• Communicate professionally with customers and internal teams.
• Support work order process and related administrative tasks.
• Participate in after-hours coverage as needed (weekends/nights).

Skills

Computer skills

Service process knowledge

Organizational skills

Communication skills

Customer service

Technical terms

Work authorization

Job description

RDO Truck Centers in Dickinson, ND is seeking a detail-oriented service administrator to ensure accurate work order posting, timely reporting, and proper handling of warranty and product-improvement claims.

You will update customer profiles, maintain files, stay current on equipment knowledge, and communicate professionally with customers and teammates. Some weekends and night shifts are required to support dealership operations.