Service Advisor

RDO Truck Centers; Dickinson (ND); On-site; USD 38,000 - 54,000; Full time

Job summary

RDO Truck Centers in Dickinson, ND is seeking a detail-oriented service administrator to ensure accurate work order posting, timely reporting, and proper handling of warranty and product-improvement claims.

You will update customer profiles, maintain files, stay current on equipment knowledge, and communicate professionally with customers and teammates. Some weekends and night shifts are required to support dealership operations.

Qualifications

• Proven strong computer skills and ability to navigate service systems.
• Knowledge of service process and procedures is preferred.
• Excellent oral and written communication skills.
• Strong customer service orientation.
• General understanding of mechanical/technical terms is a plus.
• Must have valid work authorization in the U.S. without sponsorship.

Responsibilities

• Maintain accurate and on-time reports for the service department operations.
• Process warranty and product improvement claims; ensure charges are posted and closed timely.
• Update customer profiles with data from customer work orders.
• Maintain files and records for the service department.
• Communicate professionally with customers and internal teams.
• Support work order process and related administrative tasks.
• Participate in after-hours coverage as needed (weekends/nights).

Skills

Computer skills

Service process knowledge

Organizational skills

Communication skills

Customer service

Technical terms

Work authorization

Job description

This individual is responsible for maintaining accurate and on-time reports relative to the service department’s operation within the dealership. This individual will perform functions to support the work order process, including but not limited to, ensuring that all charges related to work orders are posted properly and closed on a timely basis. This individual will process warranty and product improvement claims and handle communications with customers in a professional manner. Some weekends and night shifts will be needed.

Specific Duties Include

• Handle warranty claims, including computation of charges, submission and follow-up.
• Maintain service department files and records.
• Update customer profiles using equipment, hours, or other information from the customer work orders.
• Maintain technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Truck Centers.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements

• Strong computer skills
• Knowledge of service process and procedures
• Strong organizational skills
• Excellent oral and written communication skills
• Strong customer service skills
• General understanding of mechanical/technical terms preferred
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship

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