Service Advisor for Heavy-Duty Trucks & Customer Care

Dobbs-Truck-Group-; Union Gap (WA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

401(k) plan

Paid vacation

Sick leave

Job summary

The Dobbs Truck Group is seeking a detail-oriented service administrative professional to initiate and process repair service requests and provide support to the Service Department. You will collect customer details, write up vehicle problems, and manage repair orders with Decisiv.

Responsibilities include communicating timelines, obtaining approvals, and ensuring accurate documentation. This role offers growth within a national dealer network and a solid benefits package.

Qualifications

• 18 years of age.
• High school graduate or GED, or 1 year of work experience.
• Strong organization, customer service, and communication skills.
• Intermediate knowledge of Microsoft Excel, Word, and Outlook.

Responsibilities

• Collect details on customer complaints and expectations.
• Perform vehicle walk around inspections and verify vehicle information.
• Perform on the spot vehicle diagnostics, review service history, and recommend additional service needed.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly in Decisiv, verify customer information, and obtain customer’s signatures.
• Establish “promised time” based on shop workflow and communicate with foreman.
• Establish customer’s method of payment and obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file, and secure Decisiv with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.

Skills

Customer service

Communication

Organization

Education

High school diploma

GED

Tools

Excel

Word

Outlook

Job description

The Dobbs Truck Group is seeking a detail-oriented service administrative professional to initiate and process repair service requests and provide support to the Service Department. You will collect customer details, write up vehicle problems, and manage repair orders with Decisiv.

Responsibilities include communicating timelines, obtaining approvals, and ensuring accurate documentation. This role offers growth within a national dealer network and a solid benefits package.