Service Advisor

RDO Equipment Co; Dickinson (ND); On-site; USD 36,000 - 48,000; Full time

Job summary

RDO Truck Centers is seeking a detail-oriented analyst to support the service department's reporting and work order processes. You will ensure charges are posted and closed on time, process warranty claims, and communicate with customers professionally.

The role requires strong computer skills, good organizational abilities, and a focus on customer service. Some weekends and night shifts may be needed to meet deadlines and service demands.

Qualifications

• Strong computer skills with attention to detail.
• Knowledge of service processes and procedures.
• Excellent written and verbal communication abilities.
• Strong customer service orientation and teamwork.
• Understanding of mechanical/technical terminology is a plus.

Responsibilities

• Maintain accurate and on-time reports for the service department.
• Support the work order process and ensure charges are posted and closed timely.
• Process warranty and product improvement claims and handle customer communications professionally.
• Maintain service department files and records.
• Update customer profiles using work order data.
• Adhere to safety rules and company policies.
• Present a professional image of RDO Truck Centers to customers.
• Pursue company-sponsored training to develop knowledge and skills.
• Participate in department meetings and team communications.
• Contribute to positive relationships with peers, management, and support resources.

Skills

Computer skills

Organizational skills

Communication skills

Customer service

Service processes

Mechanical terms

Job description

This individual is responsible for maintaining accurate and on-time reports relative to the service department's operation within the dealership. This individual will perform functions to support the work order process, including but not limited to, ensuring that all charges related to work orders are posted properly and closed on a timely basis. This individual will process warranty and product improvement claims and handle communications with customers in a professional manner. Some weekends and night shifts will be needed.

Specific Duties Include:

• Handle warranty claims, including computation of charges, submission and follow-up.
• Maintain service department files and records.
• Update customer profiles using equipment, hours, or other information from the customer work orders.
• Maintain technical and product knowledge on all equipment sold within the dealership's area of responsibility.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Truck Centers.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

• Strong computer skills
• Knowledge of service process and procedures
• Strong organizational skills
• Excellent oral and written communication skills
• Strong customer service skills
• General understanding of mechanical/technical terms preferred
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship

#RDOTruck

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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